Job Description

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Career Opportunities: Duty Manager (167501)

Requisition ID 167501 - Posted - Malaysia - Traders Hotel, Kuala Lumpur - Rooms - Permanent

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At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Located at the heart of the Kuala Lumpur City Centre, Traders Hotel by Shangri-La is looking for a Duty Manager.

As Duty Manager we rely on you:

• Prepares and maintains Front Office/Reception manual for the hotel operations needs.
• Ensures maximum safety of the guests and employee during emergencies. The protection of the hotel\'s interest must be of major concern to him/her.
• Promptly handles guests\' feedback and informs the necessary departments where appropriate.
• Decision making on all matter involving guest contact with hotel employees and in the absence of the Front Office Manager has the full authority in all decisions.
• Inspects the lobby and other public areas, taking corrective action where needed.
• Monitors and liaises closely with Housekeeper in charge to rectify the room discrepancy regularly.
• Familiar with all arrivals, room blocks, random inspections of rooms, departures and see-offs of guests.
• Meets and greets VIPs and return guests to provide warm welcome and fond see-offs.

• Proficient in oral and written English and Malay. Additional language i.e. Mandarin / Korean / Japanese a definite advantage.

Shangri-La Hotels & Resorts