Job Description

To supervise the entire lounge operation on the day-to-day basis.

To monitor system implemented and regulatory requirements are conducted in a consistent manner.

To coordinate with the other supervisors on all operational matters.

To brief each other on matters on their respective shift, or assignment to be carried out which would cascade to the next shift.

To brief, orientate and train new staff.

To ensure that consistent services are render and maintain at the lounge.

To train, in accordance with the guidelines, all new CSO. To supervise all CSO, trainee/students and housekeepers.

Staff grooming check before commencement of each shift, i.e. uniforms, nails, shoes, nametags, hair, etc.

To manage staff overtimes requirement or recall for duty on their days off (if required).

To check and ensure all Daily Management Report (DMR) figures are correct and email before 10am daily basis.

To ensure that all equipment, computers, systems, etc. are in good working order and reading materials, magazines, newspapers are adequately supplied and placed.

To control and monitor "Lost and Found" items.

To monitor the work schedule of Housekeepers.

To check and ensure all lounges cleanliness are in accordance to standards.

Must be familiar with the flight schedules on customer airlines using the lounge.

Must have good knowledge in general information of the airport, i.e. facilities available, transportation services (train and buses), directions to departure gates, etc.

Must be well verse with the different currency conversion rates.

To prepare staff duty roster on a monthly basis.

To monitor daily man power of individual lounges.

To carry out or delegate staff for meet and greet services whenever required to.

To train the rest of the CSO on the use of computers and how to assist passengers when they require assistance.

To take initiative to identify areas for improvement and participate in continual improvement activities.

To undertake other jobs assigned by superior from time to time.

Job Type: Full-time

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion
Experience:

Supervising experience: 2 years (Preferred)
Language:

English (Required)
Work Location: In person