Job Description

Conduct daily briefings and ensure that all pertinent information is well received by team members

Manage and supervise all tasks of staff to ensure that highest quality service is delivered and department standards are met

Review, analyze and suggest improvement of work flow and standards at the Front Desk

Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

Communicate with Front Office Manager on all matters regarding guest services & hotel operations

Ensure documentation of all guest related issues using the logbook

Sign media and supervise shift handover procedures

Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently

Assist Guest Relations in greeting, rooming, and sending off guests

Ensure that front line staff complies with marketing techniques and maximizes sales

Check billing instructions, monitor guest credit and act upon any discrepancies

Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

Job Type: Full-time

Pay: From RM3,000.00 per month

Benefits:

Health insurance Meal provided Opportunities for promotion Professional development
Application Question(s):

Your Expected Basic Salary?
Work Location: In person