Job Description

Malaysia Aviation Group Hiring! Full Time Duty Supervisor in Selangor - Ricebowl
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Duty Supervisor
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Working Location

• Kuala Lumpur International Airport Sepang Selangor Malaysia 64000

Requirements

• Diploma or Certificate in Hospitality, Catering Management, or related field.
• Basic Food Safety & Hygiene Certificate (HACCP knowledge preferred).
• Occupational Safety & Health awareness certification is an advantage
• Minimum 3-5 years of experience in catering, food production, or hospitality operations, with at least 1-2 years in a supervisory capacity
• Airline catering or large-scale kitchen/production environment.
• Operational coordination and team supervision.
• Quality and food safety compliance.
• Handling time-sensitive operational tasks with accuracy and efficiency
• Responsible, disciplined, and proactive.
• Strong communication and teamwork skills.
• Detail-oriented with good problem-solving ability.
• Able to handle pressure and multitask efficiently.
• Reliable, organized, and customer focused

Responsibilities
Operational Excellence * Ensure efficient use of manpower, materials, and time to control operational costs.

• Minimize wastage and ensure accuracy in flight loading to prevent losses.
• Support process improvements that contribute to better productivity and resource utilization.

Customer Experience * Ensure meals are prepared, assembled, and dispatched according to menu and airline specifications.

• Monitor quality and presentation to deliver consistent standards expected by airline clients.
• Respond quickly to operational changes or customer feedback to maintain service reliability.

Standard and Compliance * Execute daily catering plans and schedules effectively with minimal disruption.

• Ensure adherence to food safety, hygiene, and security requirements.
• Support the Duty Manager in monitoring flight dispatch, CCP documentation, and performance reporting.
• Coordinate between departments (Production, Dispatch, Equipment, QA) for seamless operations.

Resource Supervision * Supervise and guide operational teams to achieve daily targets and uphold discipline.

• Conduct on-the-job training for new or existing staff to improve performance and compliance.
• Maintain open communication and teamwork within the shift.
• Escalate key issues to the Duty Manager when necessary

Benefits

• EPF
• SOCSO
• Annual Leaves

Skills
Team Leadership Conflict Resolution Customer Service
Important Information
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Skills Required