Job Description

MohonKelayakanPosition Summary:E-Commerce Admin is responsible for managing and maintaining online sales platforms, ensuring smooth day-to-day operations, optimizing user experiences, and driving online sales growth. This role involves coordinating between various teams, managing content, and ensuring the accuracy of product listings and promotions.Qualifications:

• min Diploma/Bachelor's degree in business, IT, marketing, or a related field (preferred).
• Proficiency in e-commerce platforms and tools (Shopee, Website, Lazada, Tiktok, IG, FB)
• Proficiency in MS Office (Excel, Word) and familiarity with analytics tools like Google Analytics, SEO and digital marketing.
• Familiarity with inventory management and logistics processes.
• Have knowledge on POS system is a Bonus

Key Skills:

• Strong attention to detail in product and content management.
• Customer-focused mindset with positive attitude.
• Strong organizational, multitasking capabilities, creative and problem-solving
• Excellent written, verbal communication skills and reporting
• Ability to work collaboratively in a team environment.

Tanggungjawab1. Product Management:

• Assist in uploading and updating product listings, descriptions, pricing, and images on e-commerce platforms.
• Ensure accurate categorization and tagging of products for optimal searchability.
• Perform regular checks to maintain inventory accuracy and product availability.

2. Order Processing:

• Monitor and process customer orders efficiently.
• Coordinate with warehouse/logistics teams to ensure timely order fulfillment.
• Track and resolve shipping or delivery issues as needed.

3. Customer Support:

• Respond promptly to customer inquiries and complaints via email, chat, or other channels.
• Provide information about products, promotions, and policies.
• Handle returns, refunds, and exchanges in line with company guidelines.

4. Marketing Support:

• Assist with uploading promotional banners, updating website content, and creating landing pages.
• Support marketing campaigns by ensuring accurate implementation of discounts, offers, and bundles.
• Design marketing plan to execute online promotions, sales campaigns, and product launches.

5. Analytics & Reporting:

• Monitor sales and website traffic data, providing regular updates to supervisors.
• Track customer behavior to identify trends and areas for improvement.
• Generate reports on stock levels, order statuses, and customer feedback.

6. Administrative Tasks:

• Maintain organized records of orders, returns, and customer communications.
• Assist in implementing e-commerce platform updates or changes.
• Coordinate with external vendors, such as payment processors, digital platform and logistics service.

7. Any job if required by management to assist in shop operation mainly.Manfaat

• Medical and training for food handling requirement (Typhoid, Food Handling Certs and related)
• Training for skill upgrade on related job
• Career Growth Opportunity
• Performance-based bonuses tied to sales growth and KPIs
• EPF & Socso

KemahiranKnowledge of E-Commerce platforms Product management Order processing Customer service Inventory management Data analysis Digital MarketingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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