Job Description

Job brief

We are looking for a responsible E-commerce Assistant to organize our company's day-to-day e-commerce operations. Your job will be to provide clerical support to our managers and employees and coordinate all daily administrative e-commerce activities.

The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like Microsoft Office and office equipment.

Responsibilities

Handle customer complaints, respond to customers' reviews and provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Maintain accurate records of customer interactions and transactions Collaborate with the team to ensure seamless customer experiences, liaise with the warehouse team on inventory To assist customers in resolving order related problems, including missing items, delayed deliveries, and other issues. (Handle customers return & refund inquiries) Assist to claim back the missing and damage parcel from platforms Ensure all product uploads are complete with full descriptions and min 3 product pics and 3 generic photos Create and stream engaging live video content on a regular basis in E-commerce platforms (TIK TOK) to build and retain a loyal viewership to promote our products Manage streaming setup and equipment, ensuring that the equipment is functional, well-maintained, and of high quality. Interact with audience through chat, voice, or video during live streams, providing real-time engagement, feedback, and entertainment (customer service). Collaborate with other content creators, influencers, or sponsors to cross-promote and create more engaging and diverse content. Stay up to date with the latest trends, techniques, and innovations in livestreaming and incorporate them into your content strategy. Perform strong analysis on social media trends, target key audiences, engagement, reach data and ads performance Track, monitor, and understand Livestream's performance, TikTok Shop performance and Video performance through insights and analytics. Improve store rating and increase followers

Requirements

Able to balance a customer-oriented and a results-driven approach Min diploma and above Patient and comfortable dealing with complaints Professionalism and outgoing personality Excellent written and verbal communication skills. Outstanding organizational and multi-tasking abilities Good physical endurance. Positive work attitude and willingness to learn Fresh graduates are encouraged to apply
We offer an attractive remuneration package commensurate with qualifications and experience. Interested candidates may submit your detailed resume and together with a passport-sized photograph (nr) by WhatsApp to our HR Department at 016-9128011

Job Type: Contract

Pay: From RM1,800.00 per month

Benefits:

Free parking Opportunities for promotion Professional development
Work Location: In person