Job Description

Job responsibilities:

Daily monitor and reply customer inquiries appropriately across all E-commerce platforms (Website, Shopee, Lazada & etc) to ensure a reliable and consistent customer experience. Manage to follow up with customers' requests, enquiries, orders etc; Daily monitor on product reviews / ratings and reply to queries to ensure customer satisfaction; Manage to come up with solutions by communicating with online platform's customer service; Coordination of packing & arrangement on the shipment base on our Logistics; Support the Management team in exploring strategic initiatives for our online offering; Assistance with price adjustments / promotion deals on e-commerce platform. Perform other ad-hoc tasks assigned.

Job Requirements:

At least SPM/Diploma. (Fresh graduate are encouraged to apply) Basic software skill in MS Office. Proficient in written and spoken English, Mandarin and Bahasa Malaysia. Team player with good interpersonal, oral and written communication skills.

Working Days:

5 Days work per week (Rotation basic)

Working location:

Menara Mutiara Central, Cheras 56100 Kuala Lumpur (Reachable by Taman Mutiara MRT Station)

Benefits:

Annual leave, Medical leave, EPF & Socso. Quarterly KPI bonus
If you are interested with this position, please contact sophie.gan@gogoroaming.my. Only shortlisted candidates will be notified.

Job Type: Full-time

Pay: RM1,800.00 - RM2,200.00 per month

Application Question(s):

Willing to work on shift? (5 Days work) How much is your expected salary?
Please list 2-3 dates and time ranges that you could pick up an call.

Work Location: In person