Job Description

Key ResponsibilitiesMarketplace Operations (50%)

Manage Shopee, TikTok Shop, Lazada listings using ERP Coordinate with Branding Designer for product visuals and copy consistency Maintain product accuracy: pricing, inventory sync, description, titles, tags Execute marketplace promos: vouchers, bundles, campaigns, free shipping Track listing performance, support marketing campaigns with marketplace assets

Customer Experience & Engagement (40%)

Handle all social & marketplace chat channels: IG/FB DM, WhatsApp, Email, Shopee/TikTok/Lazada Craft replies in warm, refined brand tone (gifting, luxury experience) Turn inquiries into sales through soft selling and gifting suggestions Manage basic ManyChat/auto-reply setup (training provided) Collect customer feedback and share insights with team for improvement

E-commerce & Fulfilment Support (5%)

Assist fulfilment team during campaigns / high traffic days Verify orders, packing accuracy, gift messaging Follow up with logistics/ops to solve delivery or product issues

Performance & Reporting (5%)

Report weekly on marketplace performance & CS conversion Track response time, CS satisfaction, sales influenced by chat Suggest improvements to listings, chat scripts, workflows

Requirements

Diploma/Degree in Marketing, Business, E-Commerce or related field 1-3 years e-commerce Ops or CS experience preferred Strong written English & Mandarin Detail-oriented, fast response, proactive and structured Comfortable with spreadsheets, ERP, marketplace dashboards Passion for jewellery, fashion, and customer experience
Job Types: Full-time, Fresh graduate

Pay: RM2,800.00 - RM4,000.00 per month

Benefits:

Maternity leave Opportunities for promotion Professional development
Work Location: In person