E Commerce Customer Service Executive
Petaling Jaya, Selangor, Malaysia
Job Description
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
- Quick learner with the ability to absorb extensive information on our brand\'s product offerings and communications/advertising program
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Proactive personality and self-motivator
- Strong E-commerce background a plus
- Excellent interpersonal communication skill, both verbal and written
- Strong phone contact handling skills and active listening
- Motivated, energetic, driven work ethic and ability to use positive language
- Must be flexible and able to work on AFTERNOON & WEEKENDS shift.
- Fresh graduates are welcome to apply
We are looking for a highly driven E-Commerce Customer Service Executive to join our team.
You will be supporting shoppers via e-commerce platforms and responsible in maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
You should have an outgoing and positive demeanour, a motivated, energetic work ethic and have a track record of working well with others in a team environment.
Main Responsibilities :
- Covers all aspect of related e-commerce customer service scope.
- Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.
- Attracts potential customers by answering product and service questions, suggesting information about other products and services.
- Assist with placement of orders, refunds, or exchanges
- Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Able to communicate concisely our company policies to customers
- 5 working days
- EPF/ SOCSO contribution
- Near public transport
- Training Provided
- 5 Working Days
Ricebowl
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Job Detail
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Job IdJD929076
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:1800 - 2100 per month
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned