Job Description

• Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
• Quick learner with the ability to absorb extensive information on our brand\'s product offerings and communications/advertising program
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Proactive personality and self-motivator
• Strong E-commerce background a plus
• Excellent interpersonal communication skill, both verbal and written
• Strong phone contact handling skills and active listening
• Motivated, energetic, driven work ethic and ability to use positive language
• Must be flexible and able to work on AFTERNOON & WEEKENDS shift.
• Fresh graduates are welcome to apply

Responsibilities

We are looking for a highly driven E-Commerce Customer Service Executive to join our team.

You will be supporting shoppers via e-commerce platforms and responsible in maintaining solid customer relationships by handling questions and concerns with speed and professionalism.

You should have an outgoing and positive demeanour, a motivated, energetic work ethic and have a track record of working well with others in a team environment.

Main Responsibilities :

• Covers all aspect of related e-commerce customer service scope.
• Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.
• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Assist with placement of orders, refunds, or exchanges
• Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Able to communicate concisely our company policies to customers

Benefits

• 5 working days
• EPF/ SOCSO contribution
• Near public transport

Additional Benefits

• Training Provided
• 5 Working Days

Ricebowl