Job Description

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Ecommerce Customer Service Officer
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MYR2,500 - MYR3,500 Per Month
KL City,
Fresh Graduates
Fewer than 10 applicants. Your chances are good!
Posted 17 hours ago o Closing 11 Dec 2025
Fewer than 10 applicants. Your chances are good!
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Requirements

• Minimum SPM / O-Level qualification (Diploma or Degree preferred).
• Fluent in English and Mandarin; basic Bahasa Malaysia communication required.
• Computer literate, especially in Microsoft Word and Excel.
• Internet savvy and familiar with social media communication.
• Excellent communication and problem-solving skills.
• Fresh graduates are welcome - full on-the-job training will be provided.

Responsibilities

• Provide friendly, professional support via online chat, email, and social media (Instagram, Facebook, XiaoHongShu).
• Handle customer inquiries, order issues, returns, and refunds in accordance with company policy.
• Assist with membership, promotions, and product-related questions.
• Perform administrative duties such as data entry and document filing.
• Collaborate with marketing and retail teams to enhance customer satisfaction.
• Attend brand briefings to stay informed on new collections and campaigns.
• (This is a support-focused position - no telemarketing or sales targets.)

Benefits

• Stable, work-life balanced schedule: Mon-Fri, 9AM-6PM
• EPF, SOCSO, and EIS contributions
• Medical claim eligibility - details to be shared during the interview
• Annual leave and medical leave in accordance with Malaysian Labour Law
• Performance appraisal for yearly salary increment
• Year-end bonus and festive vouchers
• Employee purchase discounts & early access to new collections
• International company trip for staff with 2+ years of service(Our 2025 trip destination: Seoul, Korea )

Additional Benefits

• Training Provided
• 5 Working Days
• EPF / SOCSO / PCB
• Medical Insurance
• Annual Leave
• Medical and Hospitalisation Leave
• Annual Bonus
• Flexible Working Hours
• Company Trip

Skills
Customer Service Communication Skills Problem Solving Active Listening Empathy Product Knowledge Conflict Resolution
Important Information
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Skills Required