Job Description

In light of our business expansion, we are seeking a Customer Support Representative to join our company. As a Customer Support Representative, you will provide online support to our customers on major e-marketplaces such as Lazada and Shopee. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-first attitude.Great career advancement and remuneration package.JOB DESCRIPTION

• Respond promptly and professionally to customer inquiries through email, chat, phone, and social media channels
• Resolve customer complaints and issues in a timely and effective manner
• Escalate complex issues to the appropriate team or supervisor when necessary
• Keep detailed records of customer interactions and transactions
• Provide customers with product information, recommendations, and other relevant information
• Help customers to resolve any issues related to their orders
• Collaborate with cross-functional teams to ensure a seamless customer experience
• Continuously seek ways to improve the customer support process and experience

EDUCATION, EXPERIENCE & SKILLS REQUIREMENTS

• At least 1 year of experience in a customer support role, preferably in an ecommerce company
• Excellent written and verbal communication skills
• Strong problem-solving skills with the ability to think on your feet
• Ability to multitask and handle multiple inquiries simultaneously
• Familiarity with ecommerce platforms would be an advantage
• Ability to work independently and as part of a team
• Availability to work flexible hours including weekends and holidays

Benefits:

• Additional leave
• Dental insurance
• Free parking
• Gym membership
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Attendance bonus
• Overtime pay
• Performance bonus
• Yearly bonus

Application Question(s):

• What is your current salary and expected salary?
• Our office is located in Kota Damansara, would you be able to commute to the office if you are selected for this job?
• Have you worked as a Customer Support representative before, specifically providing support via live chat for platforms like Lazada or Shopee? If yes, please specify the number of years of experience.

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