Job Description

Key Responsibilities

E-Commerce Operations

Manage day-to-day store operations and ensure product listings, pricing, and stocks are accurate. Coordinate with supply chain and finance for inventory planning, fulfilment, and payout reconciliation. Plan and execute platform campaigns (e.g. 11.11, Payday Sale, Brand Day) across all channels.

Performance & Growth

Track and analyze KPIs: CTR, CVR, ATC rate, AOV, GMV, ROAS, and customer retention. Optimize each platform for performance -- from keywords, reviews, and conversion paths to pricing and bundling. Conduct competitive and category analysis to identify trends and growth gaps.

Affiliate & Creator Management

Recruit, onboard, and manage affiliate partners and creators across TikTok, Shopee, and other platforms. Develop affiliate incentives, commission structures, and campaign briefs. Monitor affiliate performance, sales contribution, and ROI. Work with marketing and content teams to align affiliate creatives and product storytelling.

Marketing & Brand Consistency

Collaborate with content, paid ads, and design teams to create platform-optimized visuals and campaigns. Drive customer engagement and handle product Q&A, reviews, and feedback loops. Maintain consistent HYGR tone, storytelling, and visual identity across all e-commerce touchpoints.

System & Workflow

Manage Shopify backend: product uploads, promotions, discount codes, and checkout experience. Recommend tools, automations, and integrations to improve efficiency and reporting accuracy.

Requirements

1-3 years of experience in e-commerce operations or online marketplace management. Hands-on experience with

Shopee, TikTok Shop, Lazada, Shopify, and affiliate systems

. Data-driven, organized, and comfortable managing multiple platforms simultaneously. Strong communication and coordination skills across teams. Passion for sustainability, branding, and customer experience.

Why Join HYGR

Work directly with founders and decision-makers -- your impact is immediate. Be part of a fast-growing brand shaping sustainable personal care in Southeast Asia. Learn full-funnel growth -- from operations to marketing to affiliate strategy. Supportive, growth-minded culture that values initiative and creativity.
Job Type: Full-time

Pay: From RM3,500.00 per month

Benefits:

Additional leave Free parking Maternity leave Opportunities for promotion Professional development
Ability to commute/relocate:

Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Salary Expectation?
Experience:

E-commerce: 1 year (Preferred)
Work Location: In person