Job Description

Company Description

Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen.

About Refash
Refash has transformed what it means to buy and sell secondhand fashion, and it wants to ignite a new generation of consumers to "think like-new" for a more sustainable future. To date, Refash has processed over 5 million pieces of clothing that would otherwise have gone to the landfills. With a mission to \'inspire the next generation of consumers to think secondhand first\', Refash has now expanded to 10 physical stores islandwide and counting, offering a frictionless thrifting experience for all. Start your thrifting experience at Refash today.



We are looking for a highly motivated, efficient and detail-oriented candidate who is able to work with our local and regional team on e-commerce operational activities. As part of the E-Commerce Operations team, you will play a pivotal role in shaping the Company\'s online growth in the next few years.

Responsibilities:

• Support the growth and performance of the online store with monthly KPIs
• Assist the e-commerce operations team to edit and upload products to hit online sales targets
• Work closely with marketing team to ensure online SOPs are running smoothly
• Provide customers support through channels, including but not limited to email and social media
• Responding to customer enquiries within an agreed response time
• Record feedback meticulously and make prompt escalations to relevant teams

Qualifications

• Diploma/degree in marketing, operations or equivalent
• Fresh graduate is encourage to apply
• Good verbal & written communication skills
• Skilled in Microsoft Office
• Excellent communication and interpersonal skills, both written and verbal
• Detail oriented, organized and has good time management
• Able to work independently in a team and show good level of initiative
• Able to commute to office located in Kuala Lumpur
• Working hours from 10am - 6pm

Additional Information

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Carousell