Job Description

Overview:

We're looking for a results-driven and proactive E-commerce Senior Executive to drive online sales performance, ensuring smooth operations of e-commerce platforms. Optimizing product listings, managing campaigns, and coordinating with internal teams (brand & marketing, online warehouse, creatives, customer service & procurement) to deliver an excellent online shopping experience.

Key Responsibilities:

1. Online Sales & Platform Management

Manage and execute daily operations across multiple e-commerce platforms (Shopee, Lazada, TikTok Shop, PGMall & brand website). Monitor and achieve online sales targets by platform. Upload, update and optimize product listings (title, description, images, keywords). Maintain accurate product pricing and inventory levels across platforms. Monitor competitor activity and recommend pricing or promotional adjustments to inform strategic decisions.

2. Campaign Planning & Execution

Plan, execute, and monitor monthly and seasonal campaigns. Coordinate with the creatives team for banner visuals, copywriting, and other campaign creatives. Liaise with platform Key Account Managers (KAMs) for participation in special or mega campaigns such as Double Digit Days, PayDays, and platform-exclusive events. Build and maintain strong relationships with platform KAMs to secure additional exposure, exclusive benefits, or promotional opportunities that drive sales uplift. Collaborate with the Brand & Marketing team to align monthly storewide online campaigns with offline marketing activities for consistent brand messaging. Monitor and track campaign performance and provide reports with actionable insights to optimize future campaigns.

3. Performance Analysis & Reporting

Track, analyse, and optimise key performance metrics such as sales revenue, conversion rate, AOV, return rate, and campaign ROI for all e-commerce platforms. Provide daily, weekly, and monthly e-commerce performance to team lead and management. Analyse data to identify opportunities for sales growth and operational improvements. Manage and optimise paid advertising campaigns (Shopee Ads, Lazada Ads, TikTok Ads) within e-commerce platforms to maximise ROI. Prepare monthly sales forecasts and set KPIs based on historical data and seasonal trends. Analyse customer behaviour, including purchase patterns, cart abandonment, and repeat purchases, to refine sales and marketing strategies. Track and evaluate product listing performance (e.g., click-through rate, add-to-cart rate) and recommend optimisations.

4. Coordination & Fulfilment

Coordinate with the online warehouse team to ensure order fulfilment meets SLA requirements for each e-commerce platform. Monitor stock levels, prevent overselling, and arrange timely replenishment in coordination with procurement and inventory teams. Handle customer queries, returns, refunds, exchanges, and service recovery in collaboration with the customer service team.

Requirements:

Diploma or Degree in Digital Marketing, Marketing, Communications, Business, Ecommerce, or related fields. Minimum 3 years of proven experience in managing and growing e-commerce platforms (e.g., Shopee, Lazada, TikTok Shop, Shopify, SiteGiant etc.). Good written and verbal communication skills in English and Bahasa Malaysia; proficiency in Mandarin is an advantage. Solid understanding of e-commerce operations, tools, and analytics with a data driven mindset. Highly organized, detail-oriented, and able to work independently under pressure in a fast-paced environment. Proficient in Microsoft Excel, Google Sheets, and PowerPoint for reporting and analysis. Excellent coordination and interpersonal skills, with the ability to work collaboratively across teams. Creative, resourceful, and proactive in problem-solving and campaign execution. Knowledge of AutoCount Accounting Software and SiteGiant Omnichannel System is an added advantage. Passion for pets, or prior experience in pet products, FMCG, or retail, is a plus.
Job Types: Full-time, Permanent

Pay: RM3,600.00 - RM5,000.00 per month

Benefits:

Free parking Maternity leave Opportunities for promotion Professional development
Work Location: In person