Job Description

About Us:

IDP Education is a global leader in the international education industry which operates a number of related business lines including; international student placement; English language testing; and English language Training. We are a rapidly growing global organization with ambitious future expansion plans.

IDP Education is a publicly listed company in Australia. Education Australia, a company representing 38 prestigious Australian Universities, owns 50% of the shares in the business with the remaining 50% held by public investors.

Business Structure

IDP\xe2\x80\x99s global team is led by Andrew Barkla, IDP Education\xe2\x80\x99s Chief Executive Officer. The Global Leadership Team comprises our Chief Strategy Officer, Chief Financial Officer, General Manager People and Culture and our five Regional Directors, who are responsible for managing the complete operations within geographic areas.

Each Regional Director is responsible for the management of the P&L performance of the region, the management of the offshore network of country offices that are involved in Student Placement, Testing and English Language Training, as well as delivering outstanding service to our students, candidates, clients and partners.

Student Placement

We are a world leader in assisting international students find the right overseas study option for them, with a global network of more than 80 student placement centers in over 30 countries. IDP has placed more than 400,000 international students over the past 45 years.

Our experienced education counsellors are well-trained to support and provide professional guidance to international students. At IDP Education, students come first and we are committed to helping students choose the right course and achieve their desired study outcomes.

IELTS

IELTS is the International English Language Testing System and is jointly owned by British Council, IDP: IELTS Australia and Cambridge English Language Assessment. IELTS is the world\xe2\x80\x99s most popular high stakes English language test, accepted for study, work and migration; with more than 2.5 million tests taken across 140 countries in the last 12 months. IDP has more than 400 test locations in over 50 countries.

Over 9,000 organizations, such as universities, employers, immigration authorities and professional registration bodies in 135 countries, recognize IELTS scores and rely on IELTS for education, immigration and professional purposes.

English Language Teaching

IDP Education has been involved in English language teaching since 1988. Today it runs English language schools in Thailand and Cambodia, and partners with UTS: INSEARCH in the Australian Centre for Education and Training (ACET) in Vietnam.

Our People

IDP Education\xe2\x80\x99s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people\'s diverse talents and expertise through effective collaboration and cooperation throughout our business.

We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.

Responsibilities:

• To finalize applications, provide excellent counselling services to students, and establish a good relationship with clients to ensure smooth conversion. The position will also be involved in events, exhibitions and promotions of IDP and its affiliates/ clients

Key Performance Area

Customer service/Business acumen

\xc2\xb7 Provide counselling services and information on the Australia & New Zealand Education and related to customers (students/parents)

\xc2\xb7 Provide accurate, efficient and quality service that exceeds customer\xe2\x80\x99s expectation

\xc2\xb7 Attend to students\xe2\x80\x99 queries quickly and professionally

\xc2\xb7 Attend to students\xe2\x80\x99 complaints tactfully and professionally

\xc2\xb7 Maintain a high degree of response towards customers confidentially Client satisfaction

Client satisfaction:

\xc2\xb7 Develop a good rapport between students and clients

\xc2\xb7 To ensure a good conversion of students for clients

\xc2\xb7 To provide local support services e.g. school visits, appointments

\xc2\xb7 Maintain friendly & professional relationships with all stake holders including universities & students Quality of work

Quality of work:

\xc2\xb7 To develop a cut-off score file and ensure that it\xe2\x80\x99s updated regularly

\xc2\xb7 Accuracy of information

\xc2\xb7 Ensure that the contact details of the clients are accurate and updated when there\xe2\x80\x99s changes

\xc2\xb7 To maintain a good student database for follow up

\xc2\xb7 No wrong information given to students

\xc2\xb7 A close follow up with students

\xc2\xb7 Keeping in touch with new students

\xc2\xb7 Reduce number of complaints

\xc2\xb7 Increase conversions

\xc2\xb7 Good rapport and follow up with students

\xc2\xb7 To ensure students paid up through IDP when the final decision is made

\xc2\xb7 Manage to convert lead to applicant and APF as per agree outcome

\xc2\xb7 Deliver the number of APF as per set target Technical & Professional Knowledge

Technical & Professional Knowledge:

\xc2\xb7 Competent knowledge of the Australia & New Zealand education

\xc2\xb7 Competent knowledge of the Australia & New Zealand culture, life style and geographic region

\xc2\xb7 Competent knowledge of university courses and careers outlook

\xc2\xb7 Competent knowledge of migration rules & regulations

\xc2\xb7 Possess relevant computer skills

\xc2\xb7 Take ownership of problem and seeks timely solutions Team Work

Team Work:

\xc2\xb7 Common goal of achieving set targets in terms of student services numbers Communication

Communication:

\xc2\xb7 Good communication skills to liaise with students and client institutions

\xc2\xb7 Daily communicate with different people at different levels in English languages

\xc2\xb7 Regular communication to the Student Services Manager of Student Services section\xe2\x80\x99s work outcomes, issues,

recommendations

Organization & Planning:

\xc2\xb7 Provide informative report and feedback of all marketing activities e.g. outreach, school visits to manager

\xc2\xb7 Provide respective application data & statistics to management Essential Requirements:

Requirements:

Essential Requirements:

\xc2\xb7 Knowledge of the Australia & New Zealand, and local education system

\xc2\xb7 A Bachelor\xe2\x80\x99s or higher degree in any discipline (work experience equivalent)

\xc2\xb7 Good interpersonal and communication skills in English

Desirable Requirements:

\xc2\xb7 Ability to handle multiple tasks under pressure and meet deadlines

\xc2\xb7 Must have the ability to work and operate in a team and demonstrate team work skills

\xc2\xb7 Good computer skills

Background/reference check is mandatory for IDP upon shortlisted.

IDP Education