Job Description

EMPLOYEE BENEFITS

• Employees can get up to 21 days of Annual and Medical Leave.
• Employees are covered for inpatient and outpatient (hospitalisation) medical benefits.
• Group Personal Accident (GPA) Insurance Coverage for employees.
• Employees may claim for Dental/ Eye Care/Domestic Leave Passage/Maternity Medical, Childcare Fees/Gym Membership/Professional Membership etc, annually under E-Choice Scheme.
• Employees entitled to Birthday Leave.
• Yearly awards and staff appreciation event.
• Service recognition awards for employees.
• Additional 2% EPF contribution for employees from employer.
• Private Retirement Scheme (PRS) contribution available for employees.

ABOUT US

An ASX100 business with a 50-year heritage, IDP is a global leader in international education services. We\xe2\x80\x99ve been operating for 50 years with a global office network spanning over 100 offices and our websites attract a combined 100 million visits a year.

Our team of experienced and dedicated counsellors are experts at providing trusted advice to students and their families at every step of the international education journey, and almost 8 in 10 students placed by IDP recommend our services to their family and friends.

IDP\xe2\x80\x99s ongoing success comes from our highly committed and professional employees around the globe. Our diverse talent, expertise and passion of our people that makes IDP unique. We strive to provide a working environment where our people are encouraged to excel, be agile and creative, seek new ways to solve problems, take initiative, and generate new opportunities. We respect diversity in our people: their ideas, work styles and perspectives.

IDP is building a global, connected marketplace that guides international students into the life and career of their dreams. IDP co-owns IELTS, which supports test-takers\xe2\x80\x99 study, migration, and professional ambitions. We not only jointly provide the IELTS test, we help test-takers prepare and gain confidence through IELTS support tools and guidance.

As corporate team within IDP, we help to create experiences that help students understand their options, choose their path, and reach their study goals. We\xe2\x80\x99re embarking on a series of strategic digital projects to provide a seamless, transparent, personalised customer experience that puts the customer in control of their outcome.

It is an exciting time to be part of the IDP team. As we continue to build our global platform to guide international students along their journey to achieve their lifelong learning and career aspirations

Responsibilities:

• To finalize applications, provide excellent counselling services to students, and establish a good relationship with clients to ensure smooth conversion. The position will also be involved in events, exhibitions and promotions of IDP and its affiliates/ clients

Key Performance Area

Customer service/Business acumen

\xc2\xb7 Provide counselling services and information on the UK & Ireland education and related to customers (students/parents)

\xc2\xb7 Provide accurate, efficient and quality service that exceeds customer\xe2\x80\x99s expectation

\xc2\xb7 Attend to students\xe2\x80\x99 queries quickly and professionally

\xc2\xb7 Attend to students\xe2\x80\x99 complaints tactfully and professionally

\xc2\xb7 Maintain a high degree of response towards customers confidentially Client satisfaction

Client satisfaction:

\xc2\xb7 Develop a good rapport between students and clients

\xc2\xb7 To ensure a good conversion of students for clients

\xc2\xb7 To provide local support services e.g. school visits, appointments

\xc2\xb7 Maintain friendly & professional relationships with all stake holders including universities & students Quality of work

Quality of work:

\xc2\xb7 To develop a cut-off score file and ensure that it\xe2\x80\x99s updated regularly

\xc2\xb7 Accuracy of information

\xc2\xb7 Ensure that the contact details of the clients are accurate and updated when there\xe2\x80\x99s changes

\xc2\xb7 To maintain a good student database for follow up

\xc2\xb7 No wrong information given to students

\xc2\xb7 A close follow up with students

\xc2\xb7 Keeping in touch with new students

\xc2\xb7 Reduce number of complaints

\xc2\xb7 Increase conversions

\xc2\xb7 Good rapport and follow up with students

\xc2\xb7 To ensure students paid up through IDP when the final decision is made

\xc2\xb7 Manage to convert lead to applicant and APF as per agree outcome

\xc2\xb7 Deliver the number of APF as per set target Technical & Professional Knowledge

Technical & Professional Knowledge:

\xc2\xb7 Competent knowledge of the UK & Ireland education

\xc2\xb7 Competent knowledge of the UK & Ireland culture, life style and geographic region

\xc2\xb7 Competent knowledge of university courses and careers outlook

\xc2\xb7 Competent knowledge of migration rules & regulations

\xc2\xb7 Possess relevant computer skills

\xc2\xb7 Take ownership of problem and seeks timely solutions Team Work

Team Work:

\xc2\xb7 Common goal of achieving set targets in terms of student services numbers Communication

Communication:

\xc2\xb7 Good communication skills to liaise with students and client institutions

\xc2\xb7 Daily communicate with different people at different levels in English languages

\xc2\xb7 Regular communication to the Student Services Manager of Student Services section\xe2\x80\x99s work outcomes, issues,

recommendations

Organization & Planning:

\xc2\xb7 Provide informative report and feedback of all marketing activities e.g. outreach, school visits to manager

\xc2\xb7 Provide respective application data & statistics to management Essential Requirements:

Requirements:

Essential Requirements:

\xc2\xb7 Knowledge of the UK & Ireland, and local education system

\xc2\xb7 A Bachelor\xe2\x80\x99s or higher degree in any discipline (work experience equivalent)

\xc2\xb7 Good interpersonal and communication skills in English

Desirable Requirements:

\xc2\xb7 Ability to handle multiple tasks under pressure and meet deadlines

\xc2\xb7 Must have the ability to work and operate in a team and demonstrate team work skills

\xc2\xb7 Good computer skills

WORKING AT IDP

IDP Education\xe2\x80\x99s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people\'s diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.

Background/reference check is mandatory for IDP upon shortlisted.

IDP Education