Job Description

Job Highlights

Office-based position?JB City Square? Focus on Email Operations & Digital Communication Comprehensive training provided Friendly and supportive team environment

Job Responsibilities

Manage daily email communication with customers?reply, follow-up, update info? Handle customer inquiries through email & social media and WhatsApp Search and identify potential leads from online platforms Introduce products, provide solutions, and guide customers through the purchase process Follow up with customers to improve response rate & conversion rate Maintain accurate and updated customer information in the system Build and maintain long-term customer relationships through consistent communication Assist with simple reporting or marketing-related support when needed

Requirements

Secondary/SPM/'O' Level, Diploma or equivalent Age 20 to 40 Experience in email communication / customer support / admin is preferred Strong writing skills in English & Mandarin Detail-oriented and able to organize customer information well Proactive, responsible, and willing to learn Basic computer literacy?Email?Office?typing skills?

Skills

Strong communication and customer engagement skills Proficiency in English & Mandarin is required Positive attitude, willingness to learn, and strong sense of responsibility Able to work towards sales targets with consistency Good team player with basic computer literacy

Compensation & Benefits

High basic salary with attractive commission scheme Monthly allowances (attendance & transport) Career growth opportunities with structured training provided EPF, SOCSO, EIS Paid leaves: Annual Leave, Medical Leave, Marriage Leave, Maternity Leave Team bonding activities, incentive programs, and staff rewards Comfortable office environment with convenient location

Additional Information

Fresh graduates with strong writing ability are welcome
Able to work onsite at Johor Bahru City Square

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Maternity leave Opportunities for promotion Professional development
Application Question(s):

When can you start work? Do you have experience with email communication, customer support, or similar roles?
Language:

Are you able to write in both English and Mandarin? (Required)
Work Location: In person