Job Description

Telecontinent Hiring! Full Time Emergency Call Dispatcher in WP Kuala Lumpur, Earn up to MYR 2,800 - Ricebowl
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Emergency Call Dispatcher
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MYR2,500 - MYR2,800 Per Month
KL City,
Fresh Graduates
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Posted 18 hours ago o Closing 11 Dec 2025
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Requirements
Job Summary:
We are seeking dedicated and service-oriented individuals to join our Medical Support & Emergency Response Team.This role involves managing customer interactions across Voice (Inbound Calls) and Non-Voice (Email, Social Media & WhatsApp) channels, including handling emergency and non-emergency medical-related inquiries.
You will act as the frontline liaison between callers and healthcare providers, ensuring effective communication, accurate information sharing, and prompt response coordination - including emergency dispatch when required.
Responsibilities
Key Responsibilities:

• Handle emergency and non-emergency calls related to medical services, hospitals, clinics, and specialists.
• Gather essential details such as location, type of emergency, and caller information to determine the appropriate response.
• Dispatch or coordinate ambulance/emergency teams according to urgency and standard procedures.
• Manage inquiries related to appointment booking, general inquiries, complaints, and hospital information via multiple communication channels.

Benefits
Salary Package:

• Basic Salary: RM2500 - RM2,800
• KPI Incentive: Up to RM500
• Attendance Allowance: RM100
• Language Allowance: RM300 (if applicable)
• Shift Allowance: If applicable

Working Hours:

• Operation Hours: 24 hours (Shift-based rotation)
• Working Days: Monday - Sunday

Working Location:
Tan & Tan Tower, Jalan Tun Razak, Kuala Lumpur(Within walking distance to Persiaran KLCC Station)
Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Allowance Provided

Skills
Emergency Response Call Dispatching Communication Skills Crisis Management Active Listening
Important Information
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Skills Required