Job Description

The Position

Responsible for leading Employee Lifecycle Management operations team and performing all people leadership related activities in line with Roche people practices.

Managing respective business processes (including but not limited to On-boarding, Job-Change, Off-Boarding), ensuring KPIs are met on team and individual level, and regular operations reviews are held internally and externally with relevant stakeholders:

Lead and manage an Employee Lifecycle HR end to end operations team by delivering best services and solutions towards the clients. Ensuring delivery of services in accordance with agreed performance levels (KPI) and in line with legal/regulations (compliance), continuously driving improvement activities/projects (simplification, standardization, automation) for service excellence and consistent customer experience.

Work in line with overall People support solutions [PSS] strategy, seeking better/creative solutions to support business needs as well as leveraging advanced technology to continually drive teamwork efficiency and enhance customer experience.

Apply data analytics & Reporting based on received customer queries/questions, to provide People insights to business and People & Culture [P&C] community for proactive policy/program design/review, end user behavior change and improved employee relationship management, etc.

In line with Roche People Practices, develop team member\xe2\x80\x99s knowledge, skill, competency, etc. in order to retain and develop talented staff, drive overall team performance & quality levels, and build up team talent pipeline.

Sustain a win-win relationship with external vendors, as well as monitor the vendor performance through routine and /or project work.

Initiate or participate in squad teams based on business needs to deliver required business outcomes.

Responsibilities

Leadership, People and Culture

Lead and facilitate people processes in line with Roche Leadership commitments, People Practices and policies.

Build a strong competitive team based on identified HR Support Solutions/PSS core and functional competencies as well as Roche values.

Role Model our people practices and Roche operating principles and ensure they are fully embraced and lived by the team

Drive employee retention, engagement and talent management

Through frequent check ins, ensure that ongoing dialog occurs on the topics of Career, Capabilities, Connections and Contributions.

Coach team members regarding their individual development and career plan & ensure succession plans.

Create safe and positive team environment and ensure team demonstrating the right mindset and attitude (Trust, growth mindset, customer centricity, E2E accountability, problem solving)

Build an engaging culture to both attract and retain top talent. Coach team members regarding their individual development and career plan.

Responsible for team`s compensation management, including yearly bonus distribution, salary increase

Service Delivery

Ensure consistent and reliable service delivery for customers serviced. Responsible for customer satisfaction within area of responsibility

Leading the Employee Lifecycle Management Team end to end operations team on execution of activities following assigned KPIs, pro-actively providing feedback/inputs to stakeholders from a service perspective.

Seeking, identifying and driving service continuous improvement activities/projects and service enhancement based on monthly KPI, customer feedback and best practice sharing from global service networking, in terms of standardization, automation, and simplification.

Align service delivery and quality with overarching objectives of the global HR Support Solutions/PSS organization. Manage service quality expectations and address customer concerns

Setting and monitoring team working plan and resource allocations

Maintain and auditing SWI documents and ensure operations in line with overall standards

Ensure end to end ownership of resolution

Ensure operations according to defined KPIs and SLAs.

Ensure regulatory compliance in line with the countries, customers, and regulations.

Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.

Drive Quality Mindset: Manage service quality expectations and address customer concerns

Service Transition

Ensure success of the \xe2\x80\x9cbuild side\xe2\x80\x9d of the transition plan through appropriate resource planning, staffing and provision of necessary site and other functions supporting services

Cross-Functional Collaboration

Collaborate with peers within region and globally to ensure the HR Support Solutions/PSS network provides consistent and effective services to our customers.

Achieve our HR Support Solutions/PSS vision by driving global consistency through collaboration. In partnership with HR Support Solutions/PSS governance function, ensure global standards are effectively implemented and lived in the regional network. Partner with other HR Support Solutions/PSS leaders and operations teams to effectively achieve this.

Liaison (and coordination) within other Service teams (e.g. IWS, Advisory, PST, PTB, PR&R teams) for cross functional end to end service delivery and process improvement

Engaging with stakeholders to contribute to global service delivery initiatives from and operations perspective

Upon need participate in Support Solutions Network projects and squads.

Lead team to collaborate with HRIT/PI&T and the PSS Continuous Improvement Initiative to maximize employee experience and servicing productivity

Vendor Management and Monitoring

Setting and measuring performance management KPI and regularly assessing vendor\xe2\x80\x99s performance, regularly reviewing with vendor for continuous improvement.

Who you are

In this role, you will be working with stakeholders from various functions and across levels within the organization. Your ability to work across borders and to lead virtually is important. Strong leadership competencies and demonstrated success in change management are also critical.

You bring the following skills and competencies:

Proven track record leading teams, preferably in an HR services environment

Demonstrated experience managing and supporting change initiatives

Ability to credibly represent our HR and HR Support Solutions/P&C and PSS vision as well as strategy and \xe2\x80\x9cthe why\xe2\x80\x9d behind it

Ability to influence and work with key HR/P&C stakeholders to partner in achieving our strategy

Ability to work independently in a fast-paced environment and to handle multiple, competing priorities

Ability to thrive in an ambiguous and multicultural environment working across borders.

You bring the following qualifications, which are critical to this role:

Continuously optimizing the standard system interfaces to reduce data control problems, which contributes to an improved control structure

Leading the team in the acquisition of legal entities and other forms of corporate initiatives to ensure rapid implementation

Maintaining a close link between employees, corporate finance, HR/P&C and payroll vendors to ensure that payroll procedures, information and needs are aligned for optimal efficiency

Strong service management skills

Experience in streamlining processes and eliminating waste

Analytical thinking and pragmatic approach to deal with requests

Experienced and efficient handling of standard IT applications, preferably Google suite

Prior experience in executing and evaluating of internal controls, targeted at minimizing operational risks

Good knowledge of Workday HR Processes and working with CRM/Request Management Software

Further requirements

5+ years of HR Shared Services experience, with 2+ years of experience leading a team.

3+ years of human resources experience in specific area of expertise is a plus (e.g. HR Service Desk, Personnel Administration and/or Organizational Management, Training Administration, HR Systems Support)

Fluent in English and Mandarin as this role will need to deal with counterpart from Mandarin speaking countries

Excellent written and verbal communication skills

Strong analytical skills and problem solving ability

Knowledge of related federal/state/local/country specific laws and regulations in supported countries/region

Maintains profound understanding of systems/technologies used in the area of Employee Lifecycle Management

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\xe2\x80\x99ve become one of the world\xe2\x80\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.

Roche