Employee Services Specialist (hr Shared Service)

Selangor, Malaysia

Job Description


Salary offered : RM3,000 - RM3,358 per month
Contract Duration : 6 months contract (Can convert permanent & renewable)
Location : Sunway Geo Tower Jalan Lagoon Selatan, Sunway South Quay, Bandar Sunway 47500 Subang Jaya.

Job responsibilities:

  • Employee Services resource aligned to Tier 1 & Tier 2 Employee service specialism accountable for ensuring that relevant processes are delivered effectively and always provides excellent Customer services, ensure all key deliverables are achieved for Employee Services scope
  • Is expected to execute Tier 1 & Tier 2 Employee Services requests sent by the CoE or Business HR as well as answers complex Employee queries related to Employee Services scope
  • Provides Employee Services related expertise, ensuring that all administration processes are executed and aligned to BAT\'s business strategy and resourcing needs
  • Works closely with HRBPs and CoEs to deliver HR strategy, processes, and ad hoc project support assigned by Line Manager and Operation Lead
  • Uses HR procedures and guidance available to them to manage the processing of data changes, entry, and workflow within technology solutions
  • Monitors own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs
  • Maintains data configuration ensuring employee data sync between SuccessFactors and other HR systems
  • Ensures the confidentiality of personnel records in close coordination with HR technology lead and ensures that the appropriate security is in place for accessing HR data
  • Delivers the regular reconciliation of HR data
  • Identifies opportunities to improve specialist services and processes and escalates appropriately
  • Delivers data management services to meet established targets through continuous evaluation, quality assurance and focused improvement efforts.
Requirements:
  • Minimum degree in Human Resources, Business Administration or equivalent/ fresh graduates are encouraged to apply.
  • Attention to details and ability to produce accurate work
  • Good knowledge in Microsoft Excel
  • Experiences with SuccessFactors & ServiceNow is an added advantage
  • Strong work ethic with a positive attitude and good analytical skills
  • Strong customer service mind set with good communication and excellent problem-solving skills
  • Possesses high degree of professionalism, patient, and grace in servicing clients
  • Resourceful, proactive, attentive to details and a good team player
Interested candidates may submit your resume to 012-2092792 (Azril)

Reference Number:

Contact Details:

Azril_Zubir@persolkelly.com

Profession:

Human Resources & Support
HR Admin/ Support/ Management

Company:

PERSOLKELLY Malaysia

Date Posted:

17/01/2024 1:24:00 AM

PersolKelly

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Job Detail

  • Job Id
    JD1010350
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    3000 - 3358 per month
  • Employment Status
    Permanent
  • Job Location
    Selangor, Malaysia
  • Education
    Not mentioned