Job Description

Job Summary

The End User Computing (EUC) Engineer is responsible for providing on-site support and maintenance of end-user computing devices at the customer's location. This includes ensuring the functionality and performance of desktops, laptops, tablets, mobile devices, printers, and related applications. The role involves hardware troubleshooting, software updates, patch management, and inventory upkeep in alignment with defined standards and SLAs.

Key Responsibilities

1. End User Computing Maintenance & Support

Provide on-site support for desktops, laptops, tablets, mobile devices, printers, and other vendor-managed equipment. Perform hardware break-fix and remedial maintenance within the committed SLA. Execute approved desktop configuration change requests. Carry out patching and software updates on applicable end-user devices. Maintain and update the inventory of end-user computing assets. Ensure compliance with the agreed Standard Operating Environment (SOE).

2. Administrative & Vendor Coordination

Deliver administrative support related to end-user computing devices. Liaise with external vendors for support on managed equipment when necessary.

3. Issue Resolution & Standby Support

Respond to and resolve incidents based on severity level and category as defined by the customer. Be available for standby support after office hours to manage critical issues in accordance with severity definitions.

Qualifications & Requirements

Proven hands-on experience in end-user computing support and maintenance Skilled in hardware troubleshooting and software patching Familiar with asset inventory tracking and management Understanding of standard operating environments and patch management practices Able to operate effectively in a customer-facing environment and adhere to customer-set schedules

Work Environment

On-site support role with fixed weekday hours and rotational Saturday duty Required standby support outside business hours for high-severity incidents Public holidays observed per the customer's holiday schedule

Location:

On-Site (Customer Premises)

Working Hours:

Monday to Friday: 8:00 AM - 5:30 PM Saturday: 8:00 AM - 12:30 PM (on rotational basis for overtime) Standby after office hours for critical issue support as defined by severity codes Public holidays and work schedules will follow the customer's holiday calendar
Job Types: Full-time, Contract
Contract length: 12 months

Pay: Up to RM4,000.00 per month

Benefits:

Health insurance Professional development
Experience:

End User Computing (EUC) Engineer: 2 years (Preferred)
Language:

Mandarin (Preferred)
Work Location: In person