Job Description

Role Overview

The End User Technology Engineer is responsible for delivering, supporting, and optimizing end-user computing environments across MetLife. This includes desktops, laptops, mobile devices, collaboration platforms (with a strong focus on Microsoft 365/O365), meeting room technologies, and monitoring solutions. The role ensures employees have reliable, secure, and productive technology experiences, supporting both day-to-day operations and strategic transformation initiatives.

Key Responsibilities

Modern Device, Endpoint & Mobility Management:

Configure, deploy, and support end-user devices (desktops, laptops, tablets, smartphones) using modern management tools (e.g., Microsoft Intune, SCCM, JAMF, EMM). Manage mobile device enrollment, security policies, and application deployment. Oversee device onboarding, imaging, asset tracking, and lifecycle management.

Software Delivery, Testing & Deployment:

Package, test, and deploy software applications and updates using automated delivery platforms. Coordinate pilot testing, user acceptance, and phased rollouts to ensure minimal disruption. Monitor software deployment success, troubleshoot failures, and document solutions for continuous improvement.

Collaboration & Productivity Technologies (O365):

Support, administer, and optimize Microsoft 365/O365 services (Teams, Outlook, OneDrive, SharePoint, Exchange Online, etc.). Troubleshoot and resolve issues with O365 applications and integrations across devices. Enable secure access and seamless user experiences for collaboration and productivity tools.

Meeting Room & Audio/Visual Technologies:

Set up, maintain, and support meeting room technologies (AV equipment, conferencing systems, smart boards). Proactively test and monitor readiness of meeting spaces and provide timely support during events. Coordinate with vendors and internal teams for upgrades and incident resolution.

Monitoring & Incident Response:

Monitor endpoint health, system performance, and user experience using enterprise tools. Respond to incidents, diagnose and resolve hardware, software, network, O365, and mobility issues. Document solutions and contribute to knowledge bases for continuous improvement.

Technical Leadership & Team Collaboration:

(Senior Level) Mentor junior engineers, provide technical guidance, and lead small project teams. Collaborate with cross-functional teams to deliver technology solutions and drive process improvements. Participate in technology evaluations, pilots, and rollouts of new end-user, O365, and mobility solutions.

Qualifications & Skills

Experience:

Engineer: 2-5 years relevant experience. Senior: 5+ years with demonstrated technical and/or team leadership.

Skills:

Proficiency in Windows, macOS, and mobile OS; modern endpoint and mobility management tools (Intune, SCCM, JAMF, EMM). Strong experience in automation, software packaging, automated deployment, and testing methodologies. Deep expertise in Microsoft 365/O365 administration and troubleshooting. Experience with collaboration platforms, AV/meeting room technologies, and monitoring tools. Excellent troubleshooting, customer service, and communication skills. (Senior Level) Ability to lead, mentor, and manage technical teams.

Preferred Certifications:

Microsoft 365/O365, Apple, or AV/Collaboration/Mobility platform certifications are a plus. ITIL v4

Language:

Business proficiency in English.
Job Types: Full-time, Permanent

Pay: RM2,277.85 - RM8,728.87 per month

Benefits:

Flexible schedule Gym membership Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Work from home
Education:

Bachelor's (Required)
Experience:

technical and/or team leadership: 5 years (Preferred)
Location:

Kuala Lumpur (Preferred)
Work Location: In person