Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers prize diversity more than others.

If you\xe2\x80\x99re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world\xe2\x80\x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC\xe2\x80\x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\xe2\x80\x99 needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Engagement and Communications Manager, working together with colleagues to define, manage and achieve divisional business targets.

The role holder is responsible for supporting the delivery of internal communications to support the Wealth and Personal Banking (WPB) Malaysia agenda. Emphasis is also on inspiring action and culture/behavioral change by connecting branch/retail bank teams to our company purpose, business priorities and to each other through unmissable and impactful storytelling, close collaboration, opportunities for two-way dialogue with leaders and effective line manager communications.

In this role, the Engagement & Communications Manager will:

• Activate communication tactics for WPB Malaysia working closely with WPB Exco.
• Managing organizational change and business transformation through strategic communications support.
• Support WPB leadership and channel communications and deliver engaging, digitally and audience focused content to raise branch/sales engagement around Asia & MY wealth.
• Work closely with ASP, Global WPB Communications and Group Communications to roll out relevant campaigns.
• Build strong relationships with the business and the WPB ASP communication network and supporting them with useful, relevant and timely tools, guidance and content.
• Use insights and feedback to inform the communications planning and execution across various internal and interlocking audiences and via a range of channels.
• Lead the delivery of the People Experience strategy, including projects on-site that improve recruitment, attrition metrics, learning and development, and overall people engagement score, aiming to become an employer of choice in our locality.
• Leverage on people data to anlayze employee sentiments (from Snapshot surveys, Exchange sessions, and the like) and ensure that the to employee sentiments is aligned to the People Strategy.
• Evaluate and anlayze management information to support the operations and flagging where necessary if there are any issues surrounding HR Recruitment & Onboarding, Learning, Culture and People Experience in Distribution.
• Collaborate with Head of Recruitment and Onboarding and co-own the end to end recruitment journey of Distribution Sales roles.
• Align all initiatives such that the HSBC culture, purpose and values are clearly communicated and embedded

Requirements

Requirements:

• Bachelor Degree in any field
• At least 5 years of working experience in banking or financial industry.
• Experience building and managing strong stakeholder relationships at all levels including a wide range of internal stakeholders\xe2\x80\x99 relationships [matrix and vertically].
• Ability to understand business issues and devise communications strategies that deliver results, constructing fresh approaches where appropriate and making connections to other issues.
• Ability to deal with ambiguity and pressurized situations.
• Exceptional writing ability, particularly in developing short, fresh content using straightforward language and for use by leaders and across multiple channels, including digital channels.
• Experience of social media, including writing briefing notes, press releases and messaging for leadership interviews and exchanges.
• Video production, graphic design/layout skills.
• Strong project management skills.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad

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