Job Description

About us
Your Contribution

• Develop and implement configuration management strategies, policies, and procedures to ensure the accuracy, integrity, and reliability of configuration items within the Configuration Management Database (CMDB).
• Structure, administer, and maintain the CMDB, ensuring data quality through consistent data entry, updates, and cleansing activities.
• Collaborate with cross-functional teams to define and document configuration management requirements.
• Identify IT assets and configuration items (CIs), and establish their relationships and dependencies within the CMDB.
• Conduct training sessions for employees on ITSM processes and the proper use of the CMDB to uphold service quality standards.
• Proactively identify and implement improvements to enhance the effectiveness of ITSM processes and the CMDB.

Your Profile

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• At least 4 years of experience in CMDB administration and ITSM process management.
• Strong understanding of IT service management frameworks, particularly ITIL.
• Hands-on experience with Configuration Management in ServiceNow.
• Solid knowledge of IT infrastructure, network architecture, and databases such as Microsoft SQL.
• Proficiency in data analysis and the creation of reports and dashboards.
• Excellent problem-solving skills and the ability to work independently with a focus on priorities.
• Strong communication and interpersonal skills.
• Ability to effectively train and educate others.
• Enthusiasm for learning and exploring new topics.
• Proficiency in English.

Your Benefits
SCHOTT's openness to promote your further development is just as great as our additional benefits. Ranging from active health management via flexible working hours and hybrid work all the way to corporate pension plans: everything geared to suit your goals and needs. Discover a special corporate culture where everyone has the opportunity to develop their entire potential.
At SCHOTT, you can expect a unique corporate culture where we emphasize equity, diversity, and inclusion. We know: motivated and committed employees are the precondition for the success of our company.
Further training and education; Holistic corporate health management; Medical, Dental and Vision coverage; Talent development; Team Events; Trust-based working time; paid vacation days, holidays and sick time
Please feel free to contact us
You can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future. Do you want to be successful with us? Then, please send us your application: SCHOTT ASIA IT SERVICES, Human Resources, Wei Ni Tang,
*At SCHOTT, it's your personality that counts - not your gender, your identity, or origin.
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SCHOTT North America, Inc. is proud to be equal opportunity and affirmative action employer, where employment is decided only on the basis of qualifications, merit and business necessity.
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SCHOTT endeavors to make our careers website accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact
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info@us.schott.com
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We are looking forward to your application.
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Your SCHOTT Recruiting Team
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" read-more-text="More" read-less-text="Less" job-portal-link-label="Job Board" benefit-intro="SCHOTT's openness to promote your further development is just as great as our additional benefits. Ranging from active health management via flexible working hours all the way to corporate pension plans: everything geared to suit your goals and needs.
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Discover a special corporate culture where everyone has the opportunity to develop their entire potential.
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At SCHOTT, you can expect a unique corporate culture where we emphasize equity, diversity, and inclusion. We know: motivated and committed employees are the precondition for the success of our company." posting-title="Be the ONE who joins a great team." posting-sub-title="SCHOTT is an international technology group and a leader in the fields of special glass and glass ceramics. We value innovation, sustainability and our pioneering spirit - but above all, we value our employees. Whether in production or management, you can advance your career and work with highly qualified colleagues from around the world in an authentic and supportive environment.
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SCHOTT - 17,400 experts in over 30 countries worldwide - become one of us! #oneofus" contact-title="Please feel free to contact us" contact-sub-title="We're looking forward to your application" tasks-title="Your Contribution" profile-title="Your Qualifications" disclaimer="*At SCHOTT, it's your personality that counts - not your gender, your identity, or origin." title-text="Apply now" apply-btn-text="via web" wa-apply-btn-text="via WhatsApp" loading-text="Loading...." inline-share-title="Share" >
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Engineer Configuration (ServiceNow)

Skills Required