Engineer Digital Channel Services
Malaysia, Malaysia
Job Description
Job Summary
To support the helpdesk daily operation, process improvement and projects.
Job Responsibilities
- Handle trouble tickets and complaints received, including troubleshooting and escalation within the Service Level Agreement (SLA)
- Escalate urgent or recurring operation issues to second level / vendor / management
- Manage and follow up closely with vendors to ensure escalated issues are resolved within SLA
- Plan and implement continuous process improvement on daily operations
- Communicate and collaborate with internal teams and vendors for problem solving
- Submit regular feedback and activities reports to immediate superior
- Practise knowledge sharing and continuous learning on new services / products / promotions
- Degree in Computer Science / IT / Software Engineering
- Minimum 4-5 years of relevant working experience
- Proficient with SQL queries and UNIX
- Experience with Telco CRM or billing system
- Strong analytical, diagnostic and problem solving skills
- Effective verbal and written communication skills
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Job Detail
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Job IdJD989949
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned