Job Description

In your new role you will: Perform Level 2 to 3 operation support for ESB systems and related services via incident, problem and event/monitoring management, with rotational on-call standby support Drive investigation to resolve complex issues Support ESB product and middleware solutions testing, change and release management Collaborate with Product owner to ensure sufficient and proper transition of ESB solutions from product management or projects to operation Provide consultation and training to global ESB systems users Select appropriately, develop, adapt or enhance monitoring and operation tools (When and where applicable) Proactively support continuous process improvements for service transition and operation Support projects and operation activities where ESB systems are involved Collaborate with stakeholders (team, management, partners, customers, users) towards common objectives and quality targets Actively maintain own knowledge and contributes to the development of others Your ProfileYou are best equipped for this task if you have: Bachelor Degree of Computer Science/ Software Engineering/ Information Technology Hands-on experience with various operating systems (E.g. Windows Server, Unix/Linux, OpenVMS) Knowledge of data networking, messaging/service-oriented frameworks and protocols (E.g. TCP, UDP, message queue, SOAP, REST, FTP, Web services, WCF) Knowledge of shell scripting and software development with .NET Framework, C/C++ or Java Knowledge of relational databases (E.g. Oracle, Microsoft SQL Server), and proficiency in SQL Familiarity with messaging middleware (E.g. TIBCO Rendezvous, ZeroMQ, IBM MQ) Experience supporting or maintaining IT middleware and distributed systems ITIL service operation management knowledge/certification Strong analytical problem solving skills, and ability to understand complex systems Professional level of written and spoken English Good communication and presentation skills Benefits What we offer you in Melaka Melaka is our biggest production site wordwide with more than 7000 employees.

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