Engineer Information Technology Enduser Support (contract)
Melaka, Malaysia
Job Description
Location: Melaka
Job ID: 103894Job description
In your new role you will:
- Responsible to categorize, prioritize and resolve incidents and problems raised by Infineon users worldwide.
- Actively monitor incoming contacts via 3 end-user channels: calls, web tickets and chats.
- Provide information and status updates of incidents to our end-users.
- Responsible for the content and releasing of IT Information news.
- Accountable for all content used in support tooling e.g: knowledge database, self-service portal, etc.
- Participate and drive continuous improvement initiatives and collaborations with 2nd level IT.
- Perform any additional tasks, topics, project as and when advised by Service Desk management.
You are best equipped for this task if you have:
- Bachelors Degree in Computer Science / Information Technology or any related course.
- Good proficiency in English and Bahasa Melayu is compulsory.
- Proficiency in Mandarin is preferred.
- Proficiency in German and Thai language is an added advantage.
- Strong communication and interpersonal skills.
- Required to run shift, which includes public & national holidays and weekends.
- Able to work independently with minimal supervision, willing to learn and work hard.
- Ability to work as a team player and customer focused possesses theoretical.
- Solid understanding of concepts and processes of IT.
- Knowledge in infrastructure as well as broad knowledge in standard applications eg: Microsoft solutions are preferred.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant\xc2\xb4s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.Does this sound like just the right challenge for you? If so, we look forward to getting to know you!(It only takes 90 seconds)
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Job Detail
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Job IdJD1036929
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMelaka, Malaysia
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EducationNot mentioned