Engineer Information Technology Enduser Support Engineer
Job Description
In your new role you will: Actively monitor incoming contacts via 3 end-user channels : Calls, web tickets and chats. Provide information and status updates of incidents to our end-users. Responsible for the content and releasing of IT Information news. Accountable for all content used in support tooling e.g: knowledge database, self service portal etc. Participate and drive continuous improvement initiatives and collaborations with 2nd level IT. Perform any additional tasks, topics, project as and when advised by Service Desk management. Your ProfileYou are best equipped for this task if you have: Good proficiency in English and Bahasa Melayu is compulsory. Proficiency in Mandarin will be compulsory if required . German language is an added advantage. Strong communication and interpersonal skills. Required to run shift which includes public & national holidays and weekends. Able to work independently with minimal supervision, willing to learn and work hard. Team player and customer focused. Experience in IT Service Desk, IT Helpdesk or IT Service Management is an added advantage. Fresh graduates are welcome to apply! Benefits What we offer you in Melaka Melaka is our biggest production site wordwide with more than 7000 employees.
Monster
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Job Detail
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Job IdJD910484
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMelaka, Malaysia
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EducationNot mentioned