Engineer Information Technology Enduser Support Engineer
Melaka, Malaysia
Job Description
Location: Melaka
Job ID: 95123
Job description
In your new role you will:
- Actively monitor incoming contacts via 3 end-user channels: Calls, web tickets and chats.
- Provide information and status updates of incidents to our end-users.
- Responsible for the content and releasing of IT Information news.
- Accountable for all content used in support tooling e.g: knowledge database, self service portal etc.
- Participate and drive continuous improvement initiatives and collaborations with 2nd level IT.
- To perform any additional tasks, topics, project as and when advised by Service Desk management.
You are best equipped for this task if you have:
- Good proficiency in English and Bahasa Melayu is compulsory.
- Proficiency in Mandarin will be compulsory if required.
- Strong communication and interpersonal skills.
- Required to run shift; which includes public & national holidays and weekends.
- Able to work independently with minimal supervision.
- Willing to learn and work hard.
- Team player and customer focused.
- Possesses theoretical and practical knowledge/experience in IT.
- Solid understanding of concepts and processes of IT Infrastructure as well as broad knowledge in standard applications (eg: Microsoft solutions are preferred).
- Fresh graduates are welcome to apply
Infineon designs, develops, manufactures, and markets a broad range of semiconductors and semiconductor-based solutions, focusing on key markets in the automotive, industrial, and consumer sectors. Its products range from standard components to special components for digital, analog, and mixed-signal applications to customer-specific solutions together with the appropriate software.
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant\xc2\xb4s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Does this sound like just the right challenge for you? If so, we look forward to getting to know you!
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Job Detail
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Job IdJD981606
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMelaka, Malaysia
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EducationNot mentioned