Job Description

In your new role you will: Receive and handling of Remedy HD (Helpdesk) Incidents and CR (Change Request) Tickets . Remedy serves as the central Infineon IT ticketing platform Perform applications CRs (Change Request) from Application Owner on monthly basis. CRs implementation will be prioritize according to urgency Assists in solving incidents where the 2nd level Master Data Team is unable to solve Collaborate with Master Data developers and application owner to find for solutions Communicate with Application Owner to obtain more information regarding the CRs to be implemented, propose man days estimation of development effort Perform problem management i.e. root cause analysis why similar problem reoccur and propose a solution to fix it Handle Master Data application release process Involve and participate in project activity Your ProfileYou are best equipped for this task if you have: Bachelor Degree with emphasis in an IT related field or the equivalent skill Working experience of 0-3 years Willingness to acquire broad knowledge about the Master Data applications: the maintained data objects, the data object dependencies and the Master Data interfaces Good communication skills and disposition to deal with application owner, developers and support team PL/SQL and C#programming skills Knowledge in analytical problem identification Problem solving skills and fluent English Benefits What we offer you in Melaka Melaka is our biggest production site wordwide with more than 7000 employees.

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