Job Description

In your new role you will: Provide 2nd Level Support for IBM MQ, openFT and Kafka globally. Manage Incident and Service Order tickets in receive, categorize, prioritize and track incidents or service orders using remedy tool as the central Infineon ticketing platform. Analyze, investigate, fix known issues, provide workarounds to users and work towards timely resolution according to SLAs. Internal Control Monitoring to provide daily system checks and monitoring as required and drive efficiencies to ensure the system and processes perform effectively. Perform problem management to identify problem trends and implement corrective actions, communicate with the change request team and application owners. Ensure system and support related documentation is maintained and up to date, documents known errors, workarounds and resolution plans. Able to work 24/7 on call standby support on a rotation basis including weekend. Team members provide global support and work closely with team members in other regions Your Profile You are best equipped for this task if you have: Bachelor\'s Degree in Computer Science, Information Technology or any equivalent field. Minimum 1 year of relevant professional experience in system support or end-user support. Fresh Graduate with relevant experience will be considered. Excellent analytical and problem-solving skills and are able to critically engage with new issues. Good communication skills (mainly English) and a proactive team player. Strong in service support operations. Knowledge / familiarity with UNIX platform & UNIX shell scripting is a plus. Benefits What we offer you in Melaka Melaka is our biggest production site wordwide with more than 7000 employees.

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