Job Description

Location: Melaka
Job ID: 100778

Job description
In your new role you will:

• Provide 2nd Level Support for IBM MQ, openFT and Kafka globally.
• Manage Incident and Service Order tickets in receive, categorize, prioritize and track incidents or service orders using remedy tool as the central Infineon ticketing platform.
• Analyze, investigate, fix known issues, provide workarounds to users and work towards timely resolution according to SLAs.
• Internal Control Monitoring to provide daily system checks and monitoring as required and drive efficiencies to ensure the system and processes perform effectively.
• Perform problem management to identify problem trends and implement corrective actions, communicate with the change request team and application owners.
• Ensure system and support related documentation is maintained and up to date, documents known errors, workarounds and resolution plans.
• Able to work 24/7 on call standby support on a rotation basis including weekend.
• Team members provide global support and work closely with team members in other regions

Your profile
You are best equipped for this task if you have:

• Bachelor\'s Degree in Computer Science, Information Technology or any equivalent field.
• Minimum 1 year of relevant professional experience in system support or end-user support. Fresh Graduate with relevant experience will be considered.
• Excellent analytical and problem-solving skills and are able to critically engage with new issues.
• Good communication skills (mainly English) and a proactive team player.
• Strong in service support operations.
• Knowledge / familiarity with UNIX platform & UNIX shell scripting is a plus.

Driving decarbonization and digitalization. Together.

Infineon designs, develops, manufactures, and markets a broad range of semiconductors and semiconductor-based solutions, focusing on key markets in the automotive, industrial, and consumer sectors. Its products range from standard components to special components for digital, analog, and mixed-signal applications to customer-specific solutions together with the appropriate software.

Infineon Technologies (Malaysia) Sdn Bhd, with its 8.000 employees, is the largest manufacturing site of Infineon. The company has established itself as a leading manufacturing site for Power Semiconductors, Logic Semiconductors, Discrete and Sensor Products. We are committed to increasing productivity, on-time delivery and providing customized solutions while maintaining the highest level of product quality. The success of Infineon Melaka is evidenced by eleven National Awards received from the Prime Minister\'s Office as well as 15 corporate awards.

Does this sound like just the right challenge for you? If so, we look forward to getting to know you!

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Infineon