Job Description

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About TMF Group
TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we're a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.
Discover the Role
Assist end users with technical needs related to IT assets and supported applications usage team in daily deliverables and to provide quality service. The Executive provides user support to the Local office based users and by preparing medium complexity and deliverables.
Key Responsibilities

• Deploy, update, and upgrade operating systems, while managing policies and profiles.
• Manage and protect IT assets, as well as manage apps and data, ensuring connectivity configurations are in place.
• Monitor and respond effectively to requests and incidents assigned to the workplace support group in the ITSM ticketing tool within defined SLAs.
• Assist end users with technical needs related to IT assets and supported applications usage.
• Follow best practices to meet performance and security requirements during new joiner inductions, change deployments, or as required.
• Compile and provide documentation for end users on the basic use of TMF assets such as printers, projectors, and smart boards.
• Ensure proper documentation of all IT assets and their configurations in the local office, including photos and diagrams.
• Update the asset management register upon purchasing, decommissioning, assigning, or un-assigning any IT asset, keeping information accurate and up to date.
• Ensure application access is available and effective, and that documentation is current in LeanIX.
• Maintain up-to-date active directory objects, OUs, and groups, following standard naming conventions.
• Provide proactive hands-on support for Operations and Engineering IT teams in managing local office servers, networks, and global infrastructure components.
• Ensure all servers are backed up according to schedule, patched, updated, and included in security and monitoring scans.
• Monitor physical and logical resources to prevent service disruptions.
• Enhance the Azure Chatbot knowledge base, ensuring its accuracy and comprehensiveness for local office requirements, and contribute to its continual improvement.
• Raise purchase orders, control IT expenses, and participate in IT budget processes.

Key Requirements

• Windows 10, 11, Windows Server 2012 R2, 2016, 2019, 2022 and Hyper-V installation, administration and configuration.
• Work experience on ITIL 4 processes and certified.
• Vulnerability and Patch Management.
• WAN, LAN and WIFI access points management for local Offices.
• Dell Physical server, storage administration and DPM disk and Tape backup management.
• Work Experience on Citrix, VPN and other Infra services.
• Work experience on user management in Microsoft O365

What's in it for you?
Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

• You'll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.

A supportive environment

• Strong feedback culture to help build an engaging workplace.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

We're looking forward to getting to know you!

Skills Required