Job Description

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English Banking Customer Service
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MYR2,400 - MYR3,300 Per Month
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Posted 4 hours ago o Closing 19 Feb 2026
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Requirements

• Possess a Diploma or Degree in related fields.
• Minimum of 1-2 years of customer service experience in a contact center environment.
• Preferably has e in the Financial Services industry (e.g., Banking or Insurance).
• Excellent verbal and written communication skills in English is mandatory.
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
• Proficient in Microsoft Office and experience working with CRM systems.
• Familiarity with digital banking products and services.
• Ability to work flexible hours, including weekends (24/7)

Responsibilities

• Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
• Providing accurate information and resolving customer issues related to digital banking products and services.
• Maintaining a high level of product knowledge to effectively support customer need
• Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
• To meet the Key Performance Indicator (KPI) monthly.
• Collaborating with cross-functional teams to improve processes and customer experience.
• Demonstrating empathy and understanding when dealing with customers.
• Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
• Respond to customer inquiries via email in a timely and professional manner.

Benefits

• Near LRT/MRT
• Attendance allowance
• 5 days a week
• KPI Allowance
• Shift Allowance

Additional Benefits

• Allowance Provided

Skills
Customer Service Communication Skills Problem-Solving Attention to Detail Computer Skills

Skills Required