English Customer Support Executive (mobile Industry)
Ara Damansara, Selangor - Petaling Jaya, Selangor, Malaysia
Job Description
MohonKelayakan
- Welcome Fresh Graduate (Minimum SPM).
- Excellent in verbal and written English and Malay communication skills.
- Technical Proficiency:Basic computer skills, including MS Office and online chat tools.
- Comfortable working in a fast-paced environment.
- Empathy and patience when dealing with customer concerns.
- Willing relocate in Petaling Jaya.
- Willing work in Rotational Shift.
- Handle customer inquiries regarding mobile plans, billing, and usage via inbound call, email and live chat.
- Troubleshoot and resolve issues related to mobile devices, network connectivity, or SIM activation.
- Guide customers through service activations, upgrades, and cancellations.
- Assist customers in managing their accounts, including payments, billing disputes, and plan changes.
- Update customer profiles with accurate and up-to-date information.
- 5 working days (Rotational Shift).
- Provided training.
- Provided commission.
- Provided night shift allowance.
- EPF & SOSCO.
- Annual leave & Medical leave.
Maukerja
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Job Detail
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Job IdJD1084005
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAra Damansara, Selangor - Petaling Jaya, Selangor, Malaysia
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EducationNot mentioned