Job Description

:Responsibilities:Create Video Content

• Create comprehensive storyboards and video scripts.
• Design & develop self-support content using Adobe Creative Cloud and Captivate product families (including graphics, audio and video).
• Contribute to in-house video and still-photography productions.
• Create UI and software simulations to be used for customer support and online learning.
• Conduct video editing and production using Adobe After Effects CC and Premiere Pro CC.
• Publish content to online video channels and respond to feedback.

Production of Localised Customer Training Content

• Maintain and pro-actively source content for the Online Support Website Learning TAB.
• Produce self-support content for a multicultural, multilingual audience who are using FB products. (Documents, Videos, FAQs)
• Collaborate with in-house Instructional Designers, Publishers, subject matter experts and external vendors to develop interactive multimedia content and including relevant examples and scenarios.
• Work with the team to localise and translate self-support content into different languages.
• Arrange thorough testing and validation of self-support content to ensure ease-of-use, clarity, and grammatical correctness prior to release.

Systems integration & Reporting

• Support Knowledge Management System integration with other call centre solutions.
• Leverage AI optimisation to maximise self-support content benefit to customers and internal users.
• Generate content usage reports for status and performance monitoring.

Create Online Support Content

• Online support content is written, validated & delivered to meet product launch deadlines.
• Provide updates on development, deployment, and feedback on self-support content.
• Manage lifecycle of all self-support content to ensure information is up to date.

Requirements:

• Minimum two (2) years' experience design & develop video content.Working knowledge of video content creation, editing and publishing using the Adobe Creative Suite (Adobe Premiere preferred).
• MS Office skills: MS Word, Excel
• Strong understanding of web-based contents, including HTML, CSS and JavaScript.
• Working knowledge of Adobe Captivate (or similar eLearning development tools) and its use is required and will be developed.
• Videography / Photographic skills.
• Document editing and image retouching using Adobe Creative Suite.
• Reporting and data analytics skills (Google Analytics)
• Experience or knowledge in KMS (Knowledge Management System) is desired.

About Us:About UsFUJIFILM Business Innovation Malaysia Sdn. Bhd., a MSC status Company which is wholly owned by FUJIFILM Business Innovation Asia Pacific Pte Ltd (Singapore). Its main activity involves in providing shared services of Technical Support, Customer Support, On-line Support and Finance Services Operation to all affiliated Company under the umbrella of FUJIFILM Business Innovation across Asia Pacific.About the Team: At Fujifilm we create innovative products and deliver effective solutions in a wide variety of fields to server society, contribution to the quality of life, and enhance environmental sustainability.

Fujifilm