Job Description

• Previous working experience in customer service, or customer service-related fields is ENCOURAGED to apply
• Fresh graduates are also encouraged to apply ; Experienced candidates will be added advantage
• Candidates with no experience in this industry but have an interest are welcome to apply. Training will be provided
• Great communication ability and interpersonal skills at all levels.
• Good persuasive and interactive characters are advantages
• Knowledge of basic computers & gaming
• Willing to work on any work schedules
• ABLE TO WORK ON SATURDAY, SUNDAY AND PUBLIC HOLIDAYS
• WILLING TO WORK FOR MORE THAN 1 YEAR

Responsibilities

• As a floor crew of Cove Hub, you will be in charge of:
• Greet and Welcome Customers

• Handling Cashier system
• Allocating customers/members to their preferred station.
• Promoting memberships, activities and campaigns to the customers
• Managing online or phone reservations.
• Show your inner DJ by setting the mood with your music selection on Spotify.
• Choose the Astro shows (G rating only!)
• Occasional technical troubleshooting (we\'ll teach you don\'t worry!)
• Floor managing during tournaments or events.
• Making sure our "ship" is clean & spotless.
• Make friends - lots of them
• Setup games and lobby for our racer customers
• Conduct quick briefing to each/groups of customers
• Maintenance of the Hardware Equipment (Training Provided)

Benefits

• Monthly gaming credits
• Crew apparels
• Sales commission
• Monthly crew activities
• Monthly meeting allowance
• Monthly awards

Working Hours:

• 11:00 AM - 8:00 PM for Day Shift

OR * 6:00 PM - 3:00 AM for Night Shift

Working Days:

• Monday, Thursday, Friday, Saturday, Sunday (5 Days)

OR * Monday, Tuesday, Thursday, Friday, Sunday (5 Days)

*Working Hours and days will be rotated every month.

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Performance Bonus
• Overtime Pay
• 5 Working Days
• Training Provided

Ricebowl