Job Description

JOB PURPOSE

The Admissions Executive represents the School to prospective parents, students and other individuals or organizations involved in the School selection process. The role involves providing information, advice, and guidance on the admissions process and requirements; and carrying out various functions and admission duties.

KEY RESULTS AREAS/ RESPONSIBILITIES

• Good communication and relationship are established and maintained with stakeholders such as students, parents, internal and external partners
• Database of leads, applicants and students are managed for enrolment activities and data recording
• Policies and procedures governing the enrolment of students are adhered to and followed through consistently

JOB TASKS

• Provide professional advice on the school\'s curriculum and the admissions process and requirements to prospective families in person, phone, email, and on various communication and social media platforms.
• Manage tours of the School with prospective families
• Ensure data of leads and applications are entered and maintained accurately in database management systems and on various platforms in use
• Record and review and enrolment applications and documents submitted for prospective students to the School
• Organize and manage admissions assessments and interviews
• Ensure assessment outcomes are accurately recorded and shared with relevant team members for review and decision making
• Communicate outcome of applications with families and ensure timely follow-up of offers and acceptances
• Guide and brief new families on relevant information and preparation for admission
• Participate in welcoming new families to the School and assist in the onboarding process
• Achieve set target enrolment numbers consistently
• Plan, execute and represent the School in enrolment activities organized by the School
• Coordinate and work with internal and external partners of the School\'s Admissions
• Provide statistical reports for periodic reporting and ad-hoc analysis upon request by the Management
• Ensure documentation to relevant governing bodies are submitted and recorded accurately in a timely manner
• In close consultation with the Head of Admissions in executing strategic functions of the department and team
• Undertake any other duties that may be assigned from time to time

JOB SPECIFICATIONS

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

• Bachelor\'s Degree in a related discipline.

RELATED EXPERIENCE

• At least three (3) years of working experience, preferably in an educational institution and/or hospitality industry with involvement in customer relations or the equivalent

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

• Strong cross-cultural, interpersonal, communication and writing skills are necessary to present the School in a positive way to diverse nationalities and cultures

• Ability to represent the Admissions role through a strong, student-centered ethic
• Strong knowledge in word processing and spreadsheets and basic familiarity with database software tools
• Ability to analyze and interpret the needs of families and offer appropriate solutions.
• Ability to work effectively both independently as well as part of a team
• Possess an excellent command of English and Bahasa Malaysia. Knowledge of other languages is an added advantage
• Possess good planning, organizing, coordinating, presentation and time management skills

COMPETENCIES (BEHAVIOURIAL)

• People oriented with warm and cheerful personality

• Ability to interact with all levels of stakeholders
• Professional appearance
• Good team player and flexible
• Commitment to excellence
• Strong sense of integrity and responsibility
• Confident, courteous, calm and focused
• Pro-active, creative, resourceful, self-motivated and results oriented
• Maintains confidentiality
• Willing to work beyond normal working hours

The Management reserves the rights to amend or include additional details towards your job description at any point of time in any form of communication.

Taylor\'s Education Group