Job Description

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Summary

ROLE PURPOSE:

Provide dedicated claims services to claimants and Financial Service Consultants by

ensuring delivery of key service objectives through efficient and effective claims management.



ROLE DUTIES & RESPONSIBILITIES:

This role is accountable and responsible for the following:

Adjudicate Accident & Health (A&H) claims and ensure delivery of prudent and equitable

claims decision within expected service level.

Compliant with regulatory requirements, corporate guidelines, policy wording and

reinsurance terms.

Manage claims investigation by working with claimants, financial consultants, medical

institutions, insurers, etc to determine claims decision and payment.

Follow up on outstanding requirements needed for claims adjudication through

documented follow-up process and provide regular update on claims status.

Work closely with other business units to ensure that claims are processed accurately and

that all service level agreements are met.

Manage enquiries and appeals arising from claims. Support the team in implementing system enhancements or projects. This involves

translating business requirements into test scenarios and performing user acceptance

testing.

KEY PERFORMANCE INDICATORS:

Improving the customer's Instant experiences on claims by:

Ensuring that the claims are processed within the expected service level; Attaining the benchmarked targets for productivity, claims pending rate, suspense

management rate

Additional

Competencies & Personal Traits

Excellent communication, interpersonal and problem-solving skills with ability to

investigate, evaluate and reach an appropriate decision

Customer-centric with ability to work under pressure Self-motivated and able to work independently Team player, mature, with excellent leadership quality. Good medical knowledge and claims settlement procedure. Ability to read basic Chinese will be advantageous

Working Experience

At least 1-2 years of experience as a Life & Health claims assessor

Language

Strong command of English language

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.