Job Description

Job Summary

To be responsible for the overall smooth liaison of the assigned client portfolio/s thus ensuring excellent services is given, satisfaction is achieved and contributing to the organization\'s profitability and build client loyalty.

General Responsibilities

Financial and Management Objectives

• To manage all assigned client portfolio/s to effectively achieve the organization\'s targeted financial and management objectives as determined by the management.

Key Performance and Service Level Achievement

• To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.

Contract Review and Renewal

• To fully understand existing T&Cs contained in the Distribution and Supplemental Agreements to ensure consistent services are provided in alignment with contract stipulations.

Client Engagement and Retainment

• To build a strong relationship with all levels of client\'s organization through clear understanding of the history-to-current relationship, business setup and model, client\'s internal operations, preferences, to maintain a solid relationship and strive in exceeding client expectations.

Coaching and Training

• To lead, coach, participate and fosters a positive team culture and improves communication as individuals share information, collaborate effectively and gain a better understanding of other areas within the organization.

Functional Skills and Knowledge

• Experience in Client Management.
• Microsoft skills (Word, Excel, PowerPoint)

Education

• Minimum Diploma or Degree in any field.

Work Experience

• Minimum 2-3 years experience preferably in Pharmaceutical field.

Requisition Number: 135269

Department: Client Management

DKSH