Job Description

Company Description\xe2\x80\x9cTo be the most loved everyday food and groceries destination!\xe2\x80\x9d - that\'s our mission at foodpanda (small \'f\').foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world\'s leading local delivery platform operating in 70+ countries worldwideROLE POSITIONING AND OBJECTIVESAs a Content Editorial agent, we are responsible for creating and updating our vendor\'s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company\'s standard.We are also responsible for working on the request within the target SLA. We are expected to deliver quality service in an effective and efficient manner to provide maximum vendor experience.WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor\'s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigned

• Well-versed in international cuisine, especially in the Asia Pacific region with sound knowledge of common food preparation and terminologies
• Good oral and written communication skills in Chinese, Traditional Chinese and Cantonese
• Approachable personality with people handling skills
• Good listening skills
• Familiar with Salesforce, Microsoft Office applications (Excel, Powerpoint), Google platform
• Good problem solving skills in handling complaints effectively
• Must be able to work on shifts, weekends, and public holidays
• Willingness to take on additional responsibilities and ad hoc task
• Able to handle timelines committed and take ownership of tasks assigned to you
• Ability to communicate effectively with senior management and other

Delivery Hero