Job Description

Responsibilities

Job Overview:

Responsible for the overall maintenance of customs matters standard operating procedures and monitoring customs stock card coordinators to ensure compliance with SOPs. Validate and counter-check documents such as Custom Lot Number, HAWB number, Inbound Documents, Value, Date, Time, CDS number, and Inventory Quantity. Ensure Custom Stock Card details are uploaded into the Intel Portal System by the Inbound team. Provide solutions for any issues encountered during stock card uploads in the system. Support staff in daily activities to meet customer expectations. Recruit, train, and develop coordinators to improve efficiency in Stock Card Management, productivity, and cost control. Ensure compliance with processes to achieve warehouse inventory accuracy and integrity. Ensure compliance with customs documentation and record-keeping requirements. Ensure compliance with all internal and external processes. Drive improvements in corrective and preventive actions for identified issues. Ensure timely reports are sent to internal and external customers as required. Plan and organize sufficient daily resources for operational efficiency. Regularly consult with the Reporting Manager on overall performance and planning. Accept any job responsibilities assigned by management from time to time.

Job Responsibilities:

Coordinate with customers, external parties, and the Customs Department. Manage a group of Stock Card Coordinators. Maintain accurate record-keeping for all Stock Card management and ensure security at all times. Guide and advise coordinators on actions to be taken. Support customers' ad-hoc requests or any activities within the Stock Card Management scope of work. Ensure all customs documentation and records are up to date and comply with customs requirements and procedures. Ensure the customer service team provides necessary information as agreed upon to customers. Resolve Stock Card issues with internal teams, customs, external parties, and customers. Ensure warehouse and customer service teams comply with company policies, procedures, work ethics, SOPs, and operational guidelines. Drive continuous improvement and troubleshooting for corrective and preventive actions, and prepare IR/CA for related parties. Ensure timely reports are sent to internal and external customers after proper vetting and validation, including constant updates and reporting to management and customers. Plan sufficient resources for operational efficiency and smooth functioning. Monitor operational staff attendance and work discipline. Attend customer physical inventory checks as required. Address customer queries on operational issues. Update SOPs as and when required. Escalate operational issues to management, including safety, security, and facility concerns. Respond promptly to customer or related party emails. Submit weekly and monthly KPIs with the Manager's report in a timely manner.

Qualifications

Minimum STPM, Diploma, or Degree in Logistics & Warehouse Management. Ability to communicate effectively at all levels, including via email. Strong troubleshooting skills to establish root causes and provide effective solutions. Good communication and interpersonal skills with all levels of people. Management skills for people management, planning, and organizational tasks.
Job Types: Full-time, Permanent

Pay: RM3,200.00 - RM4,550.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Work Location: In person