Job Description

Job Overview:

The

Executive, Credit Control

plays a vital role in maintaining the financial health of an organization by managing credit risk and ensuring timely collection of outstanding payments. This position supports the finance team by monitoring receivables, evaluating client creditworthiness, and implementing effective credit control policies.

Job Responsibilities:

To assist in managing the company's credit policies and processes to ensure timely payment from customers, minimize bad debts, and optimize cash flow To assist the Manager in updating credit-related data in the accounting system, ensuring the accurate, timely, and systematic entry and management of financial information To assist in all areas of revenue & control assignments. Oversee the collection of parking fees, including managing new applications, terminations, penalties, signage, and associated charges. Maintain accurate system data regarding billing status, update collections, and process address changes. Ensure all documents are correct, complete, and delivered on time, with clear records maintained for tracking and future reference. Generate and issue invoices, credit memos, and debit memos to debtors, either manually or through the parking system, ensuring timely and accurate processing and payment within the designated timeframes. Diligently follow up on overdue parking fees, penalties, and related charges via calls and emails. Monitor outstanding balances for corporate clients and ensure reconciliations with invoices. Take necessary actions, including blocking or automatic termination, in accordance with established SOPs. Maintain up-to-date records of customer transactions, including payments, outstanding balances, account details, payment histories, and communications. Prepare and send letters, reminders, and other correspondence. Issue payment reminders and escalate persistent non-payment cases to the appropriate internal teams or legal advisors. Monitor and update follow-up actions in the Debtors Aging Report to ensure accuracy and completeness before submission to management. Gather and compile necessary data to prepare and submit requests to the Finance department for refunding season parking deposits. Collaborate with customers to establish payment plans for overdue accounts, as needed. Prepare and submit monthly closing reports (including Audit Trail, Debtor Aging, Collections, and SST & etc.) to relevant divisions and management. Monitor trends in late payments, recommend adjustments to credit policies, and collaborate with the finance team for account reconciliation and audits. Verify transactions and report any irregularities to management. Address customer inquiries regarding seasonal matters, parking fees, payments, fines, and billing. Provide clear support on charges and policies, while maintaining positive customer relationships and enforcing credit policies. Collaborate with the operations team to address customer queries and resolve issues in a timely manner. Assist the finance and tax teams with account reconciliation and audits and resolve discrepancies between customer and company records. To implement all policies, authorities, procedures, and instructions as relevant and required by the Quality Management System (QMS).

Job Requirement:

Bachelor's degree in

Finance

,

Accounting

,

Business Administration

, or a related field. Minimum of

2-3 years

of experience in credit control, accounts receivable, or financial analysis. Strong

analytical

and

problem-solving

abilities. Excellent

negotiation

and

communication

skills. High attention to detail and accuracy. Proficiency in

Microsoft Excel

and financial systems (e.g., IFCA). Ability to work independently and manage multiple tasks under pressure. Customer-focused with strong relationship management skills. Proactive and results-oriented. Able to maintain confidentiality and handle sensitive financial information. Team player with good collaboration skills across departments.
Job Type: Full-time

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

Health insurance Professional development
Work Location: In person