Job Description

POSITION GENERAL SUMMARY

To support office administration related activities and manage the department\'s relevant standards.

ESSENTIAL POSITION FUNCTIONS

• Finance and Procurement Management

• Assist in procurement process (SAP, documentations, forms, etc.) for CEM projects, contracts and purchases;
• Assist in managing payment process for CEM projects, contracts and purchases;
• Assist in monitoring of CEM expenditure and revenue.
• Petty Cash Management and custodian.
• Project Management
• Assist in managing and monitoring short and long-term projects related to CEM;
• Execute monitoring program that was set by the department to ensure project goals are achieved ;
• Track project performance of service provider / vendor ;
• Report preparation on project performance and progress;
• Coordinate and liaise with relevant department where necessary.
• Contract Management

• Assist in planning and monitoring of department\'s contract(s)
• Assist in procurement activities
• Maintain Contractual Records
• Prepare documentation for payment confirmation
• To obtain report from QA Officers and analyse issues and improvement needed from service/contract provider
• Coordinate scheduled progress meeting with service/contract provider and act as minute takers
• Coordinate and act as main liaison with service/contract provider.
• Internal Auditor for CEM Service Standards
• To work collectively with and support other team members on the Standards and Compliance Unit to obtain unit objecive.
• Overall coordination and arrangements for project or contract associated meetings, including minutes writing whenever directed

Key Challenges

• To effectively and efficiently manage relevant standards and its compliants of CEM department.
• Able to work effectively with peers, senior and junior colleagues and other stakeholders.
• To professionally resolve issues escalated by staff, passengers and stakeholders.

Working Relationship

WHO FROM PURPOSE

• Senior Manager / Senior Executive

• Customer Experience Management

• To report all activities pertaining to job related matters.
• Escalate challenges to Senior Executive / Senior Manager, if any

• CEM Staff

• Customer Experience Management

• Coordinate, communicate and process any office administration / standards related matters to/for CEM staff.

• Manager / Senior Executive / Executive / Officer

• Other division within MAHB

• Coordination and other related matters.

• Airport Users

• Customers, Airlines, Retailers

• To assist when required.

• External Parties

• Vendors / Contractors

• Coordinate for smooth operations

Dimension

Competencies

Change and Innovate - Continuous Improvement

Change and Innovate - Innovation

Coach and Nurture Talent - Continuous Learning

Commit to Win - Business Acumen

Communicate and Collaborate - Collaborating

Communicate and Collaborate - Communication

Courage to Excel - Courage

Courage to Excel - Managing Work

Courage to Excel - Work Standards

Customer Centric - Customer Orientation

Skills

• Excellent interpersonal, written and communication skills (multilingual is an advantageous).
• Strong organisation skills with a problem-solving attitude. Able to make decisions / provide solution to keep the office functioning and support the operations team.
• Possess self-management, proactive, flexible, organised, attention to detail & efficient attitude/character.
• Ability to multi-task and work under pressure with tough deadlines.
• Able to execute initiatives under minimum supervision.
• Possesses leadership qualities to lead a team and a great team player.
• Possess a pleasant and professional attitude when dealing with peers, senior and junior colleagues and other stakeholders.
• Computer literate with excellent working knowledge of MS Office.

Relevant Industries

INTERNAL

• Bachelor\'s Degree
• Diploma with 2 years relevant working experience in Supervisory role
• Certificate / STPM with 3 years relevant working experience in Supervisory role
• SPM with 5 years relevant working experience in Supervisory role

EXTERNAL

• Bachelor\'s Degree with 1 year relevant experience.

Education

INTERNAL

• Bachelor Degree/ Diploma preferably in Business Administration/ Management / Engineering or other related fields.

EXTERNAL

• Bachelor Degree preferably in Business Administration/ Management / Engineering or other related fields.

Additional Info

Open for Malaysian citizen only.
Please be reminded that only online application will be entertained.
Applications should reach us no later than 24 February 2023.
Only shortlisted candidates will be notified.

Malaysia Airports