Job Description

Kulim Topwheels (Alor Setar) Hiring! Full Time Executive Customer Service Operations (Ecso) in Kedah, Earn up to MYR 3,000 - Ricebowl
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Executive Customer Service Operations (Ecso)
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Up to MYR3,000 Per Month
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Fewer than 15 applicants. Your chances are good!
Posted 3 hours ago Closing 23 May 2025
Fewer than 15 applicants. Your chances are good!
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Requirements

• Minimum Bachelor's Degree in related field.
• At least 1 year of working experience in the automotive industry.
• Fluent in English, Bahasa Malaysia and Mandarin with excellent verbal and written communication skills.
• Has strong leadership skills to lead and motivate teams to achieve targets.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint)

Responsibilities

• Responsible to manage the retail sales by organizing and leading the service advisors in their achievement of targeted sales, throughput and implement aggressive selling and customer retention activities.
• To plan and manage the front office reception to achieve targeted customer satisfaction index.
• Ensure strict compliance to company's policies and procedures pertaining to warranty jobs, cash and credit cards.
• Responsible for effective utilization of 3-in-1 to monitor and control WIP, Back Orders, Follow Up, Appointments and Service Reminders.
• Ensure prompt submission of well documented special service campaigns, technical report and fix it right programmes.
• Ensure effective liaison on operational and administrative matters with both internal department and external suppliers.

Benefits

• EPF / SOCSO
• Annual Leave
• Incentive

Skills
Leadership Problem-Solving Customer Relationship Management Communication Team Management Strategic Planning
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