Job Description

Be a part of something BIG!
As a Executive, Digital Content & Process Management, you are responsible to ensure smooth configuration, publishing, and operational excellence across Singtel's consumer digital platforms - including Singtel.com, My Singtel App, GOMO, Hi App, and key enablers such as Payments, Identity and Notifications.
Make an Impact by:

• Configure and update digital content, campaigns, and offers using Content Management Systems (CMS) across Singtel digital platforms
• Execute time-critical web and app content changes (e.g., banners, product cards, buyflow journeys) according to business and marketing schedules
• Ensure consistency, accuracy, and compliance with brand, UX, and regulatory standards across all configurations
• Perform quality checks (sanity testing) on configurations before and after deployment to ensure error-free customer experience
• Document configuration steps and maintain versioning/records for audit and traceability
• Operations Support & Incident Handling
• Provide operational support for live configurations, including timely execution of urgent change requests
• Assist in triaging and resolving content/configuration-related incidents in collaboration with Singapore onshore teams, Production Support, and IT
• Contribute to continuous improvement initiatives, streamlining configuration processes and identifying automation opportunities

Skills for Success:

• Degree graduate in IT, Digital Media or Communications
• Minimum 2 years working experience in web configuration
• Fresh graduates with strong interest in digital/web operations are encouraged to appl
• Strong attention to detail with ability to execute tasks with precision and accurac
• Good understanding of digital content lifecycle, SEO principles, and publishing processes
• Comfortable working in a fast-paced 24/7 digital environment with cross-functional stakeholder
• Willingness to work occasional weekend morning or midnight shifts

Your Career Growth Starts Here. Apply Now!

Skills Required