Job Description

The incumbent is to manage trucking services for clients - both Domestic and International Road Freight.
Job Responsibilities:

• Execute shipments and follow through in timely manner
• Process shipments as per respective SOP.
• Responsible to achieving customer target/KPI and expectations.
• Ensuring highest degree of good service given to customers.
• Support and tackle customers escalations in timely manner.
• Manage on time performance and the whole supply chain for all customers.
• Review loss making/low margin customers, escalate to respective stakeholders /network for actions to recover /improve the margin.
• Prepare and submit reports to customers as per SOP in timely manner
• Attend and response all related issues
• Ensure that prompt feedback regarding any work related problems/issues encountered.
• Ensure that any other work related duties given is completed within the specified timeline.
• Ensure compliance to customers and others relevant authorities and operating instructions.
• Ensure two way communication with management level.
• Manage, monitor and ensure proper filing for the job completed.

We are expecting the incumbent to meet these requirements:

• At least Diploma in any field.
• With minimum 2 years' experience in freight forwarding industry especially in road freight.
• Excellent time management skills and the ability to prioritize work.
• Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
• Able to work in a fast pace and challenging environment.
• Proficiency in Microsoft Office (Word, Excel & PowerPoint)
• This position is located in Medini Iskandar, Johor.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.

Skills Required