Job Description

As part of PONEY's growing digital team, the E-Commerce Executive plays a key role in driving online sales performance and maintaining the daily operations of our online marketplaces. This position focuses on ensuring smooth coordination across Shopee, Lazada, TikTok Shop, and other e-commerce platforms while managing affiliate and influencer marketing programs that connect PONEY with parents and families online.

Key Responsibilities:

1. Marketplace Administration & Operations

Manage day-to-day operations for Shopee, Lazada, TikTok Shop, and other online platforms. Ensure all product listings (titles, descriptions, images, pricing, stock levels) are accurate and updated in real time. Coordinate with the design & marketing team to update product visuals, banners, and promotional content. Monitor daily sales performance, traffic reports, conversion rates, and campaign analytics. Handle customer inquiries, order fulfillment, shipping coordination, and after-sales matters with professionalism. Prepare weekly and monthly sales performance summaries for management review.

2. Campaign & Promotion Coordination

Plan, upload, and execute platform campaigns such as 11.11, 12.12, Raya, Back-to-School, etc. Set up platform vouchers, bundle deals, and discount mechanics according to campaign requirements. Track and analyze campaign performance, suggest improvements for future promotional activities. Ensure alignment with brand direction, pricing strategy, and marketing calendar.

3. Affiliate & Influencer Program Management

Manage PONEY's affiliate partners, influencers, and content creators from multiple channels (e.g. TikTok, Instagram, Involve Asia). Support onboarding, briefing, and coordination of affiliate activities to ensure brand consistency. Generate and distribute tracking links, promo codes, and creative assets for affiliate partners. Track affiliate performance, ROI, and payout coordination with finance. Maintain a database of affiliates and creators for ongoing collaboration.

4. Administration & Reporting

Update and maintain all e-commerce related documentation (inventory tracker, pricing, commissions). Coordinate with the Finance Department for invoice verification, affiliate payment, and campaign expense reporting. Provide timely reports on sales performance, platform fees, and marketing ROI. Support other marketing or operational tasks as assigned by management.

Requirements:

1. Qualifications

Diploma or Degree in E-Commerce, Business, Marketing, or related field. Minimum 1-3 years of experience in e-commerce operations or digital marketing. Experience with Shopee Seller Centre, Lazada Seller Centre, and TikTok Seller Center is a strong advantage.

2. Skills & Competencies

Strong attention to detail and accuracy in administrative tasks. Proficient in Microsoft Excel / Google Sheets for report tracking. Familiar with affiliate systems such as Involve Asia, TikTok Creator Marketplace, etc. Good communication skills in English, Bahasa Malaysia, and Mandarin. Proactive, well-organized, and able to manage multiple deadlines independently. Passion for fashion, kids' lifestyle, and digital commerce is a plus.

Key Performance Indicators (KPIs)

Accuracy & timeliness of product listings and campaign uploads. Achievement of monthly online sales targets. Growth in affiliate sales and engagement. Timeliness and accuracy of reports and documentation. Positive feedback from affiliates and marketplace partners.

Working Conditions

Based at PONEY HQ (Seri Kembangan) with occasional work at store locations for content or campaign coordination. Regular working hours (Monday-Friday) with flexibility during mega sales events or campaign periods.
Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

Additional leave Opportunities for promotion Professional development
Ability to commute/relocate:

Seri Kembangan: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

What is your expected salary? (RM) How long your notice period with your current company? (If still working)
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

E-commerce: 2 years (Preferred)
Work Location: In person