Job Description

POSITION GENERAL SUMMARY

Plans and organises the centralised debt collection and monitoring functions which includes responsibilities to follow-up and collect the outstanding balance; to perform intermediate to advanced level functions as it relates to reviewing Customer Ageing Report, reconciling and resolving open customer statement items, and analysing the differences and interacts with Business/Process Owners, customers and other related parties as necessary to resolve issues; to ensure all customers\' accounts are accurately updated on timely manner; to compile relevant documentation for litigation process; and to compile and prepare approval papers for debts restructuring

ESSENTIAL POSITION FUNCTIONS

• Plan and organise the debt collection and monitoring day-to-day activities for Debt Collection (DC) Team in order to meet all internal and external Service Level Agreement (SLA).
• Provide appropriate and relevant guidance; and to supervise the activities and work performance of subordinates.
• Perform basic to intermediate level functions as it relates to reviewing Customer Ageing Report; reconciling and resolving open customer statement items; and analysing the differences and interacts with Business/Process Owners, customers and other related parties as necessary to resolve issues.
• Follow-up with customers via telephone calls, emails, and any other communication method to update the customers\' accounts.
• Be the first point of contact for the customers. Build working relationships with key users to reduce issues/errors and resolution of denied or unpaid items.
• Analyse, resolve and answer complex or difficult problems presented by subordinates, internal/external users, internal/external audit and customers.
• Respond to customer inquiries within 2 working days.
• Identify, highlight and recommend solutions for all related issues. Communicate (both verbally and in writing) with the customers, internal departments, external stakeholders and management. Escalate unresolved issues to the Superiors/ Upper Management as appropriate in a timely manner.
• To ensure all customers\' accounts are accurately updated on timely manner. Responsible to remind FSSC AR Remittance Team to post all collections made on timely manner.
• To ensure Reminder Letters are sent to the affected Customers on timely manner
• To arrange and conduct meetings with Customers, Business/Process Owners, MAHB Legal Counsel and other related external parties to resolve any impending issues as and when required.
• To call upon (forfeit) security deposits if customers still fail to make payment after Second (2nd) Reminder and notify/advice Commercial Division for termination process if customers fail to replenish the amount called upon (forfeited) within the stipulated time period.
• Prepare and verified document for refund of security deposits upon confirmation of project completion/expiry of contract/ termination or any other relevant reasons from the Business/ Project/ Process Owners.
• To check/recommend/ verify the request for issuance of Credit Notes (CN)/ Debit Notes (DN); the request for Discount/ Waiver/ Rebates.
• To check and analyse reports on the Customer Ageing; and to prepare report for management review.
• To submit monthly Credit Control Report to Team Leader on timely manner
• Assist in the preparation of proposals for debts restructuring
• Assist in reviewing Debt Collection and Monitoring Standard Operating Procedures (SOP) on yearly basis.
• To oversee maintenance of reconciliation record retention that requires recommending revisions to the existing schedule and procedures.

Key Challenges

• Planning and organizing as well as prioritizing ability
• attention to fine detail and accuracy
• discretion
• judgment
• communication abilities
• information and data management skills
• problem-solving abilities

Skills

• Knowledgeable in principles, practices, regulations, and procedures relating to debt collection and monitoring processes.
• Knowledgeable in common accounting and other related policies and procedures.
• Knowledgeable in supervisory principles and practices.
• Knowledgeable in the application of data processing techniques to SAP System.
• Knowledgeable in automated and manual management information system design.
• Knowledgeable in forms design and procedures development.
• Pleasant disposition with excellent communication (both verbal and written) and interpersonal skills.
• Meticulous and able to work independently.
• Proactive, fast learner with analytical mind and creative.
• A good team player.

Relevant Industries

External

• Degree holder with minimum CGPA 3.0 and minimum 1 year relevant experience.

Education

External

• Degree in Accountancy/ Finance/ related fields or Qualified Accounting/Finance Professional or equivalent qualification or 3 years or above working experience in handling debts collection and other related accounting duties is preferable.
• Member of Professional Bodies such as MIA, ACCA, CIMA & etc. is preferable.

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 25 January 2024.
Only shortlisted candidates will be notified.haha

Malaysia Airports