Job Description

If you are looking to excel and make a difference, take a closer look at usFunctional (job responsibilities)Portfolio Management

• Responsible to develop and execute effective business strategic and product/process improvement for Debit Card-i business
• Lead in all debit cards projects for Islamic.
• Work closely with PFS-i Marketing or HLB Debit Card team to launch and implement portfolio programs on Debit Card-i payment usage and activation
• Work closely with Card Operations on Debit Card-i stock and allocations
• Effective communications with distribution channels via email blasts/GC issuance/training programs
• Responsible for Management with regards debit cards

Product Management

• Develop, enhance and revamp existing portfolio product offers to existing cardholders to retain profitable cardholders.
• Ensure all processes are in placed prior to launch to ensure smooth implementation of new/enhancement product
• Brief sales channels, call center and all other stakeholders on any new product initiatives.
• Manage execution of product programs, working closely with stakeholders across the organization including Shariah, Legal, Compliance, Operations and Distributions.
• Conducted annual review on product SOP.
• Ensure that all product guidelines & policies are updated at all times and business operations are conducted in compliance with product guidelines and policies.

Day to Day Operations

• Attend to branches incoming calls and emails queries pertaining to Debit card-i products and system issues.
• Assist to address issues faced by branches or customers, liaises with respective stakeholders to resolve issues.

About Hong Leong BankWe are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our Digital at the Core ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.Realise your full potential at Hong Leong Bank by applying now.

Hong Leong Bank